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- Tasks: Engage with key accounts, process orders, and ensure timely dispatch of goods.
- Company: Join an award-winning artisan bakery with a rich history since 1899.
- Benefits: Competitive salary, Monday to Friday hours, and a supportive team environment.
- Why this job: Be part of a dynamic team and contribute to the success of a beloved bakery.
- Qualifications: Experience in customer service and order processing, with strong communication skills.
- Other info: Ideal for detail-oriented individuals looking for growth in a manufacturing setting.
The predicted salary is between 27000 - 30000 £ per year.
Salary circa £27-30k depending upon experience
Steeton, BD20
8.30-5.00 Monday to Friday
Our client is an award winning artisan bakery manufacturer, founded in 1899. They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue.
The Position
Our client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant. You will play a key role in the achievement of right first-time shipment performance.
Role responsibilities but not limited to:
- Processing customer orders
- Sending out order confirmations
- Dispatching orders
- Booking in orders from customers
- Arranging transport
- Processing delivery notes
- Dealing with customer queries as they arise
- Answering telephones and dealing with queries
- Liaise with all relevant departments where necessary
Ideal attributes:
- Professional telephone manner
- Excellent time management and able to prioritise workload efficiently and effectively
- Excellent computer skills including Word and Excel
- Methodical and able to communicate at all levels
- Excellent analytical, communication and decision-making skills
- Strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business.
If you feel that you have the relevant skills and experience, then please send your CV by return.
NO AGENCIES
This role has previously been advertised. Please do not apply again as your details have already been considered.
Customer Service and Despatch Coordinator employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service and Despatch Coordinator
✨Tip Number 1
Get to know the company! Research their values and products, especially since they’re an artisan bakery. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customer queries and liaising with different departments, being clear and confident in your speech is key. Try role-playing common scenarios with a friend.
✨Tip Number 3
Showcase your organisational skills. Prepare examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to prioritise effectively, which is crucial for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Service and Despatch Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and despatch experience, as well as any relevant achievements that show you can drive key accounts effectively.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed customer orders and dealt with queries in the past. This is your chance to shine!
Show Off Your Attention to Detail: Since the role requires a keen eye for detail, make sure your application is free from typos and errors. A polished application shows us that you take pride in your work and can handle the responsibilities of the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands quickly. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Equals One Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the bakery's history and values. Understanding their journey since 1899 will not only impress them but also help you connect your experience with their mission.
✨Showcase Your Attention to Detail
As a Customer Service and Despatch Coordinator, attention to detail is key. Prepare examples from your past roles where your meticulous nature led to successful order processing or customer satisfaction. This will demonstrate that you can handle their requirements effectively.
✨Practice Your Communication Skills
Since you'll be dealing with customer queries and liaising with various departments, practice articulating your thoughts clearly. Consider role-playing common scenarios you might face in the role, like handling a difficult customer call or explaining a delivery issue.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current challenges in despatch or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
