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- Tasks: Assist customers via phone and digital channels, resolving queries and setting appointments.
- Company: Join Britannia Windows, a dynamic team focused on exceptional customer service.
- Benefits: Enjoy company discounts, uniform provision, corporate events, and on-site parking.
- Why this job: Be part of a friendly team in a fast-paced environment with full training provided.
- Qualifications: No experience needed; customer service skills and a positive attitude are essential.
- Other info: Work hours are 8:30am-5pm with a one-hour lunch break.
Based in Clevedon
Hours: 8:30am-5pm with 1 hour lunch
Salary: £22,500 pa + Benefits
Benefits:
- Company discount
- Uniform provided
- Company events
- On site parking
Are you a positive individual with exceptional communication skills? Do you thrive in a fast-paced environment where you can provide excellent customer service on the phones? Britannia Windows is looking for a Customer Service Advisor to join their team. This is an exciting opportunity to contribute to a young, dynamic and customer-focused team.
The key purpose of this role is to qualify and assess existing and new enquiries moving them through the sales pipeline. You will be setting appointments for our sales designers along with dealing with general queries on the phone. This role would be suited to someone who enjoys their working days on the phone. A positive customer service attitude is essential for becoming part of our friendly team.
No previous experience needed as full training will be provided, however, previous customer service experience will be very beneficial.
Responsibilities:
- Respond to customer inquiries and requests via various communication channels, such as phone, email, chat, or in-person interactions.
- Process incoming enquiries received from our digital channels.
- Communicate with both internal and external customers through various channels.
- Maintain a positive, empathetic, and professional attitude at all times.
- Resolve customer queries in a timely manner.
- Log inbound calls and customer issues.
- Aim to meet and exceed service levels and key performance indicators.
What we’re looking for:
- Ability to remain calm under pressure.
- Ability to work on own initiative and still remain part of the team.
- Previous customer service experience is preferred but not essential.
- Computer and phone literate.
- Excellent written and verbal communications skills.
- Confident individual who has a willingness to learn new things.
If you’re a driven, and customer focused individual looking for a new challenge in a customer driven role then we would love to hear from you. Apply now with your updated CV.
Customer Service Advisor employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding Britannia Windows' offerings will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of phone interaction, consider role-playing common customer service scenarios with a friend to build your confidence and improve your responses.
✨Tip Number 3
Showcase your ability to handle pressure. Think of examples from your past experiences where you successfully managed stressful situations, as this will highlight your suitability for a fast-paced environment.
✨Tip Number 4
Prepare questions to ask during the interview. This shows your enthusiasm for the position and helps you assess if the company culture aligns with your values, making you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Customer Service Advisor role. Emphasise your communication skills, ability to work under pressure, and any previous customer service experience, even if it's informal.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in working at Britannia Windows and how your positive attitude and willingness to learn make you a great fit for their team.
Highlight Key Skills: In your application, specifically mention skills that are crucial for the role, such as being computer literate, having excellent verbal and written communication skills, and your ability to handle customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a customer service role.
How to prepare for a job interview at Equals One Ltd
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries or handled difficult situations.
✨Emphasise Your Positive Attitude
A positive customer service attitude is essential for this role. Make sure to convey your enthusiasm for helping others and your ability to maintain a friendly demeanour, even under pressure. Share instances where your positivity made a difference in a customer interaction.
✨Prepare for Common Scenarios
Expect questions about how you would handle specific customer service scenarios. Prepare by thinking of examples that highlight your problem-solving skills and ability to remain calm under pressure. Practising these responses can help you feel more confident during the interview.
✨Research the Company
Familiarise yourself with Britannia Windows and their customer service approach. Understanding their values and mission will allow you to tailor your answers to align with their expectations. It also shows your genuine interest in the role and the company.
