Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers via email, phone, and social media to ensure satisfaction.
- Company: Exciting footwear company with a passionate team in West London.
- Benefits: Competitive salary and a vibrant work environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Experience in customer service, especially in retail or fashion.
- Other info: Great opportunity for growth in a supportive atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
A growing footwear company is seeking a dedicated Customer Service Advisor to handle communications through email, phone, and social media.
Responsibilities include:
- Ensuring customer satisfaction
- Assisting in the shop
- Managing interactions with tools like Gorgias
Applicants should have experience in customer service, particularly in retail or fashion, and possess excellent communication skills.
The role offers a competitive salary and the chance to be part of a passionate team in West London.
Customer Service Advisor (Shop & Online Support) in Acton employer: Equals One Ltd
Contact Detail:
Equals One Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Shop & Online Support) in Acton
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions through various channels, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your experience! When chatting with potential employers, highlight your previous customer service roles, especially in retail or fashion. Share specific examples of how you’ve handled tough situations or delighted customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor (Shop & Online Support) in Acton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love helping customers. Share any experiences you've had in retail or fashion that highlight your dedication to customer satisfaction.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We want to see how your background aligns with what we're looking for!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication skills shine through in your application.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Equals One Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and values. Research their footwear range and any recent news or campaigns. This shows genuine interest and helps you answer questions more confidently.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully handled customer queries in the past, especially in retail or fashion.
✨Familiarise Yourself with Gorgias
Since the role involves using tools like Gorgias, it’s a good idea to get a basic understanding of how it works. If you can, try to find tutorials online or demo videos. Mentioning this knowledge during the interview can set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked about specific customer service scenarios. Think of a few challenging situations you’ve faced and how you resolved them. This will demonstrate your problem-solving skills and ability to maintain customer satisfaction under pressure.
