At a Glance
- Tasks: Assist customers, coordinate bookings, and ensure smooth operations in a dynamic office environment.
- Company: Established Chartered Surveyors with exciting growth plans in Yorkshire.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Other info: Great chance to develop skills in a friendly, fast-paced environment.
- Why this job: Join a growing business where your contributions will be valued and impactful.
- Qualifications: Enthusiastic, organised, and customer-focused individuals are encouraged to apply.
The predicted salary is between 20250 - 24750 £ per year.
Flaxton, York
Salary: To be confirmed, depending on skills and experience
Location: Office-based, Flaxton, York
Hours: Full-time, Monday to Friday – working hours to be confirmed
Contract: Permanent
Join a Growing Yorkshire Business
Are you an organised, confident and enthusiastic individual who enjoys helping customers, building relationships and keeping things running smoothly? We are an established firm of Chartered Surveyors with a strong presence across York and Yorkshire. With ambitious plans for growth and investment in larger new office premises in Flaxton, this is an exciting opportunity to become part of a business with a bright future.
We are looking for a proactive Sales & Customer Service Assistant to support our busy team, helping customers with their enquiries, coordinating survey bookings and ensuring everything runs efficiently behind the scenes. Whether you already have experience in customer service, sales support or administration, or are looking to develop your skills further, we're particularly interested in people who bring a positive attitude, initiative and a genuine willingness to learn.
Role overview
- Answering incoming calls and responding to customer enquiries in a friendly, professional and efficient manner.
- Booking property surveys and accurately recording customer information on the company's booking system.
- Coordinating surveyors' diaries, appointments and schedules.
- Providing customers with information about the company's surveying services.
- Following up on enquiries and helping convert enquiries into confirmed bookings.
- Building positive relationships with customers, estate agents and other referral partners.
- Maintaining accurate records and ensuring administrative tasks are completed efficiently.
- Supporting the wider team with day-to-day office administration.
- Helping identify opportunities to improve customer service and working processes.
- Contributing ideas and supporting the continued growth of the business.
Skills and experience
We're looking for someone who is enthusiastic, organised and enjoys working as part of a team. Ideally, you will have:
- Previous experience in customer service, sales support, administration or a similar customer-facing role.
- Excellent communication skills and a confident, friendly telephone manner.
- Strong organisational skills and good attention to detail.
- Confidence using computers, Microsoft Office and digital systems.
- The ability to manage multiple tasks and work effectively in a busy environment.
- A proactive attitude and willingness to take responsibility.
- A genuine interest in providing excellent customer service.
- The confidence to suggest ideas and embrace new ways of working.
Experience in property, surveying or estate agency would be an advantage, but is not essential. Most importantly, we're looking for someone who is reliable, keen to learn and wants to make a positive contribution to the business.
Why Join?
This is an opportunity to join an established Yorkshire business at an exciting stage of its development. With investment in new office premises, plans for further expansion and a supportive team with extensive industry knowledge, you'll have the opportunity to develop your skills and grow alongside the business. If you're looking for a varied, hands-on role where your contribution will be valued, we'd love to hear from you.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Sales & Customer Service Assistant in York employer: Equals One Careers
As a leading building services provider in Thetford, we pride ourselves on offering a supportive work environment where our Plumbers can thrive. With competitive pay, a company van, and a strong focus on employee development, we ensure our team members enjoy a fulfilling career while contributing to meaningful projects that restore homes and support families in need. Join us for a long-term opportunity in a growing business that values quality workmanship and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Assistant in York
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Equals One Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Equals One Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Assistant in York
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Equals One Careers:Your cover letter is your chance to shine! Tell us why you want to work at Equals One Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Equals One Careers!
How to prepare for a job interview at Equals One Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
