At a Glance
- Tasks: Welcome customers and provide exceptional service in our showroom.
- Company: Join a leading retail group transforming homes across the North of England.
- Benefits: Enjoy competitive salary, 25 days holiday, health cash plan, and personal development.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Be the friendly face that makes customers feel at home while gaining valuable experience.
- Qualifications: Passion for customer service and strong organisational skills; training provided.
The predicted salary is between 9.9 - 12.1 £ per hour.
Competitive Salary & Benefits
Nottingham
Part-Time 25 hours (Wednesday, Friday & Saturday)
Benefits: Pro rata 25 days Holiday | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking
About us: We are a group of six retail brands operating across the North of England and Cumbria, forming part of a £60 million turnover Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service. Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.
About the Role: As our Sales Support Staff, you’ll be the welcoming face that greets our customers and ensures they have a memorable experience. Here’s what your role entails:
- Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.
- Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.
- Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.
- Stay Organised: Handle administrative tasks and keep our showroom running smoothly. You’ll be expected to work Fridays, Saturdays and Sundays, and occasionally pick up weekday shifts when extra cover is needed.
Who we’re Looking For: We’re seeking someone who is passionate about customer service and has strong organisational skills. Here’s what we’re looking for:
- Previous experience in reception or customer service roles in a showroom is ideal – however full training will be provided.
- Excellent administrative and organisational abilities.
- A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team? If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV.
Sales Support in Nottingham employer: Equals One Careers
As a leading building services provider in Thetford, we pride ourselves on offering a supportive work environment where our Plumbers can thrive. With competitive pay, a company van, and a strong focus on employee development, we ensure our team members enjoy a fulfilling career while contributing to meaningful projects that restore homes and support families in need. Join us for a long-term opportunity in a growing business that values quality workmanship and exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in Nottingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Equals One Careers and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Equals One Careers and let us see your personality shine through!
We think you need these skills to ace Sales Support in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Equals One Careers.
Get Familiar with Our Brand:Before applying, take some time to learn about Equals One Careers and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Equals One Careers
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Equals One Careers.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Equals One Careers will surely appreciate.
