Key Account Manager

About us

In May 2025, Equals Money and Railsr, two established fintech innovators with complementary strengths, came together. This strategic merger unites Equals’ proven expertise in currency and payments with Railsr’s powerful embedded finance and card-issuing technology. Together, we’ve created a next-generation financial services platform with the scale, infrastructure, and agility to serve customers across industries and borders. Backed by regulated infrastructure and advanced payments technology, we’re delivering seamless, scalable solutions with the personal service and trusted experience our customers rely on.

About the role

You will own a portfolio of BaaS and white-label clients in the CFD and crypto space, acting as their day-to-day commercial relationship lead. Your job is to keep these accounts growing - building strong partnerships, spotting cross-sell and upsell opportunities, and helping each client get more value from their Equals Money programme. It is a commercial role with real ownership: you will run your own account plans, lead client reviews, negotiate renewals, and be measured on revenue against monthly and annual targets.

What you will do

• Own and grow a portfolio of BaaS and white-label clients (CFD and crypto focused) worth upwards of £2m, against monthly and annual revenue targets.
• Build and execute a clear account plan for each client, with prioritised growth opportunities, agreed milestones and a rolling forecast.
• Be the day-to-day commercial point of contact across the lifecycle of each client's programme – from go-live, through scaling, to renewal.
• Identify and secure cross-sell and upsell opportunities across FX, payments, multi currency accounts and card products.
• Lead Monthly Account Reviews with your clients and maintain accurate forecasts on HubSpot.
• Negotiate new and renewing contracts, including pricing, commercial terms and SLAs.
• Build and maintain strong multi-level relationships across each client – commercial, product, operations and compliance contacts.
• Work closely with our internal Product, Compliance and Operations teams to deliver a great client experience and unblock issues quickly.
• Monitor pricing, FX margins and account activity through our MI dashboards to protect revenue and spot opportunities.
• Stay close to CFD and crypto market trends and bring those insights into client conversations.
• Represent Equals at industry events and client meetings as a credible, knowledgeable partner.

What you will bring

• Minimum 4 years' account management experience in B2B payments, BaaS or fintech.
• Working knowledge of BaaS and white-label programmes.
• Industry knowledge of CFD and crypto clients.
• Good payments knowledge – IBANs, BICs, international payment rails and routing principles.
• Sound knowledge of API integrations and how they underpin payment and card products.
• CRM experience with HubSpot – pipeline, forecasting and account activity.
• Commercially driven, target driven, and a genuine can-do attitude.
• Strong negotiation skills – confident handling pricing conversations and contract terms.
• Excellent stakeholder management – able to build trust at multiple levels of a client.
• Strong presentation and proposal skills – clear, structured, and tailored to the audience.
• Good analytical skills – able to interpret reporting and turn data into actions.
• Organised and structured – disciplined approach to account planning, forecasting and follow-ups.
• Confident communicator, both written and verbal.
• Comfortable working in a regulated business where compliance, security and innovation work side by side.

Our investment in you

We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support. When you join Equals, we aim to help you to get more out of your career.

We will also offer you the following benefits:

• A competitive salary benchmarked against a peer group.
• 28 days holiday per year.
• Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
• Interbank currency rates on travel money and international transfers.
• AXA Private Healthcare.
• Free Eye Test and £50 up to the cost of glasses.
• EAP Service - Mental Health Services.
• Life Assurance Policy - x4 annual salary.
• Contributory pension scheme.
• Cycle to Work Scheme.
• Season Ticket Loans.
• Enhanced Parental Policies.
• Complimentary tea, coffee, soft drinks and fruit.

Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding. Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you'll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.