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For Companies At a Glance
- Tasks: Lead onboarding for customers and manage integration projects with a focus on tech solutions.
- Company: Equals Money, a leader in low-cost multi-currency payments.
- Benefits: Competitive salary, 25 days holiday, gym access, and learning budget.
- Why this job: Join a dynamic team and make a real impact in customer success.
- Qualifications: Experience in customer relations and strong communication skills required.
- Other info: Hybrid working and a commitment to inclusion and diversity.
The predicted salary is between 52000 - 70000 £ per year.
About Us
Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award‑winning product portfolio allows customers to make low‑cost multi‑currency payments across various products. From travel money to transfers, currency hedging and expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.
About The Role
The Implementation Manager is a mid‑level position at Equals Money, responsible for delivering a world‑class onboarding experience for our Platform‑as‑a‑Service customers. The role combines strong technical skills, project management, and the ability to build foundational relationships with our customers.
Responsibilities
- Completing post‑sale onboarding tasks and leading customers through our implementation processes, including setting up test systems.
- Creating and tracking implementation task lists and plans based on agreed services and client objectives, and driving those plans to completion.
- Planning and managing customer integration project timelines from kick‑off to completion.
- Leading weekly integration progress calls, maintaining clear agendas and following up on action points to maintain momentum.
- Building strong cross‑functional relationships with Sales, Product, and Support teams to maximise the value of our API offering.
- Coordinating with internal teams to help customers go live and meet agreed deadlines.
- Acting as the liaison between business users, technology teams, and support teams during project delivery.
Essential Skills
- Experience developing relationships with customer technical teams in a software product company environment.
- Confidence in scoping requirements and communicating technical solutions to both technical and non‑technical stakeholders.
- Strong customer‑centric focus on implementation, support and best practices.
- Ability to manage numerous stakeholders with varying priorities and seniority levels.
- Advocacy for clients while balancing the best outcomes for the business.
- Excellent written and verbal English communication, presentation and public speaking skills.
- Ability to explain complex concepts clearly to all audiences.
- Clear, concise documentation of complex processes.
- Quick learning with new systems and technologies.
Values
- Make it happen
- Succeed together
- Be the customer
- Go beyond
Desirable Skills
- Experience implementing API‑driven products in the B2B payments and card issuing industry.
- Comfort with Postman, SOAPUI, CURL or other API testing tools.
- Experience analysing API messages and spotting errors or formatting issues.
Our Investment in You
We welcome people into Equals, fostering teamwork and celebrating successes. We put you in the driving seat of your career and help you reach your full potential through growth opportunities and developmental support.
Benefits
- A competitive salary benchmarked against a peer group.
- 25 days holiday per year + your birthday off.
- £250 per year towards learning and development.
- Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
- GetActive with Aviva – health and wellbeing discounts.
- Interbank currency rates on travel and international transfers.
- Bupa Private Healthcare.
- Free eye test and up to £50 for glasses.
- EAP Service – mental health services.
- Life assurance policy – 3× annual salary.
- Contributory pension scheme.
- Cycle to Work scheme.
- Season ticket loans.
- Enhanced parental policies.
- Complimentary tea, coffee, soft drinks and fruit.
- Hybrid working arrangement where possible.
Location and Salary
London, England, United Kingdom | £62,000.00‑£67,000.00 per year
Commitment to Inclusion
Equals strives to create a workplace where everyone can be themselves. We are committed to inclusion, equality and diversity, encouraging you to bring your unique perspectives and experiences to help us understand and serve our customers better.
Implementation Manager employer: Equals Money
Contact Detail:
Equals Money Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Get to know the company inside out! Research Equals Money, their products, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions related to implementation and project management. Think about how your skills align with their needs and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Equals Money.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical skills in your application. We want to see how you can communicate complex concepts clearly, especially when it comes to API-driven products. Don’t shy away from mentioning any relevant tools you’ve used!
Tailor Your Experience: When writing your application, tailor your experience to match the role of Implementation Manager. Focus on your project management skills and any experience you've had with customer onboarding processes. We love seeing how you’ve made a difference in previous roles!
Be Customer-Centric: Remember, we’re all about making it easy for our customers. In your application, share examples of how you’ve built strong relationships with clients and advocated for their needs. Show us that you understand the importance of a customer-centric approach!
Keep It Clear and Concise: Your written application should be clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate well-structured documents that make it easy for us to see your qualifications and fit for the role!
How to prepare for a job interview at Equals Money
✨Know the Product Inside Out
Before your interview, make sure you understand Equals Money's product portfolio and how it helps customers manage their money. Familiarise yourself with their API offerings and think about how your experience aligns with their services. This will show that you're genuinely interested and prepared.
✨Showcase Your Project Management Skills
As an Implementation Manager, you'll need to demonstrate strong project management abilities. Prepare examples from your past experiences where you've successfully managed timelines, coordinated teams, and delivered results. Be ready to discuss how you handle multiple stakeholders and keep projects on track.
✨Build Relationships with Confidence
Since this role involves liaising with various teams and clients, practice articulating how you build relationships. Think of specific instances where you've developed rapport with technical and non-technical stakeholders. Highlight your customer-centric approach and how you advocate for clients while balancing business needs.
✨Communicate Clearly and Concisely
Excellent communication is key for this position. During the interview, focus on explaining complex concepts in a simple way. You might be asked to present a technical solution, so practice summarising your thoughts clearly. Good documentation skills are also essential, so be prepared to discuss how you document processes effectively.