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For Companies At a Glance
- Tasks: Conduct customer research to drive insights for product, design, and marketing teams.
- Company: Join Equals, a leading fintech company focused on simplifying money management.
- Benefits: Competitive salary, 25 days holiday, gym access, and professional development support.
- Why this job: Make a real impact by shaping customer experiences and driving innovation.
- Qualifications: 4+ years in user research with strong mixed-methods skills.
- Other info: Enjoy a hybrid work environment and a culture that values diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
About us
Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award-winning product portfolio allows our customers to make low-cost multi-currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money.
As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for a Researcher to join our team.
Within our offices in London, Chester and Los Angeles and Europe, Equals comprises of three business lines and brands - Equals Money, FairFX and CardOneMoney. You will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs. United, by one thing, making money management straightforward and cost-effective for our customers.
About the role
Embedded in Design, owning end-to-end customer research to inform Revenue Ops, product, design, and marketing. You’ll partner day-to-day across Sales, RevOps, Ops, Account Management, Customer Support, Marketing, Data/Analytics, and Events to surface patterns, opportunities, and risks. You’ll turn signal into clear insights, customer profiles, competitive narratives, and board-level storytelling that shapes priorities.
What you’ll do
- Partner across departments to gather qualitative and quantitative input from customers and prospects
- Plan and run continuous discovery: interviews, focus groups, surveys, diary studies, usability tests
- Build and maintain customer profiles, segments, and journey maps grounded in data
- Produce actionable insight reports for design, product, marketing, and the board
- Identify customer trends and emerging opportunities with clear recommendations and impact sizing
- Manage a research repository in Notion
- Build and maintain competitive intelligence: competitor matrix and battle cards (in partnership with Sales and AM)
- Run a win-loss programme (interviews + synthesis) and partner with RevOps to improve the capture of win/loss and competitor data
- Ensure research ethics, consent, and data quality; coordinate with Legal and Compliance where needed
- Enable teams: write discussion guides, train partners to run light-weight research, and review analysis
- Close the loop: track how insights influence roadmaps, UX, messaging, and commercial outcomes
Outcomes (first 6-12 months)
- A living research system: repository, taxonomy, consent process.
- Quarterly Board insight pack with customer trends, risks, and opportunities
- Clear customer profiles and jobs-to-be-done that align design, product, and marketing
- Decision-ready reports that lead to shipped improvements and measurable impact
Collaboration
- Day-to-day in Design. Partnership with Product Marketing and Sales Ops
- Regular touchpoints with Sales, AM, CS, and Events for insights and feedback loops
- Works closely with Data/Analytics to combine qual + quant and size opportunities
You’ll excel if you have
- 4+ years in user/customer research or insight roles in product-led organisations
- Strong mixed-methods skills: interviews, surveys, concept/usability testing, sampling, and synthesis
- Experience turning research into clear decisions for product, design, and go-to-market
- Experience partnering with Sales/RevOps/GTM teams (win-loss, competitive insights, and commercial discovery)
- Ability to communicate at exec level with strong writing and storytelling
- Proficiency with research and survey tools; comfortable with spreadsheets and basic stats
Nice to have
- Fintech, B2B SaaS, or payments experience
- Repository setup experience and taxonomy design
- Workshop facilitation and enablement of non-researchers
Our investment in you
We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support.
When you join Equals, we aim to help you to get more out of your career. We will also offer you the following benefits;
Benefits
- A competitive salary benchmarked against a peer group.
- 25 days holiday per year + your birthday off
- Opportunities for progression, development and learning new skills - £250 towards the cost of learning & development.
- Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
- GetActive with Aviva - Health and Wellbeing discounts on services and products
- Interbank currency rates on travel money and international transfers.
- Bupa Private Healthcare
- Free Eye Test and £50 up to the cost of glasses
- EAP Service - Mental Health Services
- Life Assurance Policy - x3 annual salary
- Contributory pension scheme
- Cycle to Work Scheme
- Season Ticket Loans
- Enhanced Parental Policies
- Complimentary tea, coffee, soft drinks and fruit
We operate a hybrid working arrangement where possible. Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding.
Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you’ll be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.
Researcher employer: Equals Group
Contact Detail:
Equals Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Researcher
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially how they help customers manage their money. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your storytelling skills! Be ready to share your experiences and how they relate to the role of a Researcher. Use examples that highlight your ability to turn insights into actionable recommendations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at Equals!
We think you need these skills to ace Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Researcher role. Highlight your relevant experience in user/customer research and how it aligns with our mission at Equals. We want to see how you can contribute to making money management straightforward for our customers!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past work to show how you've turned research into actionable insights. We love seeing how you’ve partnered with teams to drive decisions, so make that clear in your application.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured content that’s easy to read. Remember, storytelling is key, so weave in your experiences in a way that captivates us and shows your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Equals and what we stand for!
How to prepare for a job interview at Equals Group
✨Know Your Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss your experience with interviews, surveys, and usability testing. This will show that you can effectively gather insights that inform product and design decisions.
✨Understand the Company’s Products
Familiarise yourself with the company’s product portfolio and how they help customers manage their money. Being able to articulate how your research can enhance these products will demonstrate your alignment with their goals and your potential impact on the team.
✨Prepare for Cross-Department Collaboration
Since the role involves partnering with various teams, think of examples where you’ve successfully collaborated across departments. Highlight your ability to communicate insights clearly and how you’ve influenced decisions in past roles.
✨Showcase Your Storytelling Skills
As a researcher, you’ll need to present findings in a compelling way. Prepare to share examples of how you’ve turned data into actionable insights and communicated them to stakeholders at different levels, especially at the executive level.
