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- Tasks: Lead customer onboarding and ensure a smooth implementation process for our Platform-as-a-Service clients.
- Company: Equals Money, a leading provider of low-cost multi-currency payment solutions.
- Benefits: Competitive salary, 25 days holiday, gym access, and ÂŁ250 for learning & development.
- Why this job: Join a supportive team and make a real impact in the fintech industry.
- Qualifications: Experience in customer relations and strong communication skills are essential.
- Other info: Flexible working arrangements and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About us
Over the last 18 years, we have helped over a million satisfied customers move and manage their money. Our award‑winning product portfolio allows our customers to make low‑cost multi‑currency payments across various payment products. From travel money to transfers, currency hedging, to expense management, we are focused on a single goal of making it easy for our customers to manage and move their money. As a business, we are committed to delivering value to our customers through the combination of advanced payments technology and personal expert service. We’re doing this by hiring exceptional people and are now looking for an Implementation Manager to join our team.
Within our offices in London, Chester and Los Angeles and Europe, Equals comprises of three business lines and brands – Equals Money, FairFX and CardOneMoney. You will join a very close‑knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers’ needs. United, by one thing, making money management straightforward and cost‑effective for our customers.
About the role
We are seeking an Implementation Manager to join Equals Money and assist in delivering a world‑class on‑boarding experience for our Platform‑as‑a‑Service customers. This is a mid‑level position that requires a combination of strong technical skills, project management and the ability to establish strong foundational relationships with our customers. As an Implementation Manager, you will work closely with our technical and commercial teams to provide the best possible experience for our Platform customers. Although your primary focus will be on post‑sales implementation, you may occasionally collaborate with our Sales team on pre‑sales technical calls and project planning.
About you
We believe that certain skills are essential in order to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable, we understand that and will still welcome your application. We will carry out individual interviews for shortlisted candidates and assess who is best suited for the role after we have discussed everything with you.
Responsibilities
- Completing post‑sale onboarding tasks.
- Leading customers through our implementation processes including setting up test systems and assisting them with technical questions, referring to other teams for help when you get stuck or find a problem.
- Creating and tracking implementation task lists and plans based on agreed services and client objectives, driving those plans to completion and evaluating success throughout.
- Planning and managing customer integration project timelines from project kickoff to completion.
- Leading weekly integration progress calls with your customers, including maintaining clear agendas and following up on agreed action points and next steps to maintain momentum.
- Building strong cross‑functional relationships with Sales, Product and Support teams to ensure clients get the most out of our API offering.
- Coordinating with necessary internal teams to help get your customers live and meet any agreed deadlines in the best way possible.
- Acting as the liaison between business users, technology teams and support teams during project delivery.
Essential Skills
- You have experience in developing relationships with customer technical teams in a software product company environment.
- You have confidence in scoping requirements with customers and effectively communicating technical solutions to technical and non‑technical stakeholders.
- You have a strong customer‑centric focus on implementation, support and best practices.
- You have the ability to manage numerous stakeholders with varying priorities and levels of seniority.
- You advocate for clients while balancing what is best for the business and client base.
- You have strong written and verbal English language communication, presentation and public speaking skills.
- You excel at explaining complex concepts in a way that everyone can understand.
- You write clear and concise documentation outlining relatively complex processes.
- You are a quick study and feel comfortable with learning about new systems and technologies.
A role model for our values:
- Make it happen
- Succeed together
- Be the customer
- Go beyond
Desirable Skills
- Experience implementing API‑driven products.
- Experience in the B2B payments and card issuing industry.
- You are comfortable using Postman, SOAPUI, CURL or another API testing tool.
- Experience of looking at API messages and spotting errors in fields or formatting etc.
Our investment in you
We welcome people into Equals and desire to grow and develop our talented teams. We believe in teamwork and celebrating our successes. We strive to embrace our values. We want to put you in the driving seat of your career and achieve your full potential through growth opportunities and developmental support. When you join Equals, we aim to help you to get more out of your career.
Benefits
- A competitive salary benchmarked against a peer group.
- 25 days holiday per year + your birthday off.
- Opportunities for progression, development and learning new skills - ÂŁ250 towards the cost of learning & development.
- Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere.
- GetActive with Aviva - Health and Wellbeing discounts on services and products.
- Interbank currency rates on travel money and international transfers.
- Bupa Private Healthcare.
- Free Eye Test and ÂŁ50 up to the cost of glasses.
- EAP Service - Mental Health Services.
- Life Assurance Policy - 3Ă— annual salary.
- Contributory pension scheme.
- Cycle to Work Scheme.
- Season Ticket Loans.
- Enhanced Parental Policies.
- Complimentary tea, coffee, soft drinks and fruit.
We operate a hybrid working arrangement where possible. Where possible we offer the opportunity to work flexibly and the opportunity to balance some remote working with time in the office collaborating, taking part in events and developing the social connections that make working with us rewarding. Equals strives to create a workplace where we can all be ourselves. We believe in inclusion, equality and the power of diversity, so you will be encouraged to bring your unique perspectives and experiences, and help us understand what you need to do your best work.
Implementation Manager employer: Equals Group
Contact Detail:
Equals Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work at Equals Money.
✨Tip Number 2
Prepare for your interview by understanding our products and services. Dive into our website, explore our offerings, and think about how you can contribute to making money management easier for our customers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you’ve tackled challenges, especially in customer-facing roles. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills and experience. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Implementation Manager role. Highlight relevant experiences and skills that align with our job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: We appreciate clarity! Use straightforward language and avoid jargon where possible. Make your points clear and concise, especially when explaining your experience with technical solutions and customer relationships.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Equals Group
✨Know Your Stuff
Make sure you understand the technical aspects of the role. Brush up on API-driven products and be ready to discuss how you've implemented similar solutions in the past. This will show that you're not just familiar with the concepts but can also apply them effectively.
✨Build Rapport
Since this role involves establishing strong relationships with customers, practice your interpersonal skills. Think about how you can connect with the interviewers by sharing relevant experiences where you successfully managed customer relationships or resolved issues.
✨Prepare for Scenario Questions
Expect questions that ask you to describe how you'd handle specific situations, like managing multiple stakeholders or troubleshooting a technical issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Customer-Centric Mindset
Demonstrate your commitment to putting customers first. Prepare examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This aligns perfectly with the company's values and will make you stand out as a candidate.
