At a Glance
- Tasks: Manage technical relationships and ensure seamless integration for clients in the payments sector.
- Company: Equals, a next-gen global money movement platform based in London.
- Benefits: Hybrid working, diverse team culture, and opportunities for professional growth.
- Other info: Join a supportive team that values diversity and collaboration.
- Why this job: Be the go-to tech expert for clients and make a real impact in fintech.
- Qualifications: 3+ years in technical account management or similar roles, with strong API knowledge.
The predicted salary is between 51750 - 63250 £ per year.
About Equals
Equals is the next-generation global money movement platform built for exceptional businesses operating across borders.
We bring international payments, embedded finance, and more together into a single connection that simplifies operations and strengthens financial control.
With deep expertise and integrated infrastructure, Equals turns financial complexity into reliable solutions.
With our headquarters in London and teams around the UK and Europe, you will join a very close-knit, talented and supportive team from various backgrounds who believe that bringing different perspectives together helps us understand our customers' needs.
United, by one thing, making money management straightforward and cost-effective for our customers.
About the role Our programme managers are payment service providers, acquirers and platforms that run accounts, payments, FX or cards for their own customers on Equals, through an API integration or a white-label setup.
When their integration has a problem, so do all of their customers.
As a Technical Account Manager you are the technical owner for a portfolio of these clients once they are live.
You know how each one is integrated, you watch its health, you lead the technical response when something goes wrong, and you make sure changes on our side land without surprises on theirs.
You work alongside the Platform Account Manager, who owns the commercial relationship, and you scope the technical side of anything new the client wants to do with us.
Responsibilities Be the named technical contact for a portfolio of programme-manager clients after go-live.
Know each client's integration or white-label setup: endpoints, flows, volumes, dependencies and known issues.
Monitor integration health and act on errors, failures and degradation before the client feels them.
Lead the technical response to incidents with Engineering and Operations, keep the client informed, and run the post-incident review.
Communicate releases, API changes and deprecations, and help clients through migrations.
Run technical reviews alongside the account manager's business reviews.
Scope new products, markets and use cases for existing clients with Solutions Engineering, so expansion is technically sound.
Support implementation in the final stages to go-live, and take ownership from Implementation at hand-off.
Turn recurring client issues into prioritised fixes and documentation improvements.
Accountabilities Integration health and incident response times on your portfolio.
Clients migrated through API changes on schedule.
Technical scoping of expansion opportunities.
Client satisfaction with technical support.
Your profile Skills & experience Three or more years as a Technical Account Manager, integration engineer, technical support lead or solutions engineer in an API-first business, ideally payments or fintech.
Strong on REST APIs, webhooks, authentication and logs; can diagnose an integration problem from the evidence.
Has managed technical relationships with enterprise or platform clients.
Has worked through incidents with engineering teams and communicated them clearly to clients.
Knowledge of payments, card issuing, banking-as-a-service or embedded finance is a strong advantage.
Attitude & behaviours Calm and clear under pressure.
Proactive: spots the problem before the client does.
Explains technical issues in plain language to non-technical people.
Organised across many clients and requests.
Works well with account management, engineering and operations.
Diversity & inclusion Equals is committed to building a workplace where everyone can be themselves.
We actively welcome different perspectives, backgrounds and experiences, and we'll work with you to understand what you need to do your best work.
We're an equal opportunities employer and proud of it.
We offer hybrid working across our teams, balancing time in the office — for collaboration, events and the relationships that make work rewarding — with the flexibility to work remotely where roles allow.
Technical Account Manager in City of London employer: Equals Group PLC
Equals is an exceptional employer that fosters a collaborative and inclusive work culture, where diverse perspectives are valued and contribute to innovative solutions in the financial sector. Located in London, employees benefit from a vibrant city atmosphere, along with opportunities for professional growth and development within a supportive team environment. With a focus on simplifying money management for customers, Equals offers meaningful work that directly impacts businesses operating globally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in City of London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Equals Group PLC. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Equals Group PLC.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Equals Group PLC. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Technical Account Manager in City of London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Equals Group PLC and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Equals Group PLC how you can be a team player!
How to prepare for a job interview at Equals Group PLC
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Equals Group PLC.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Equals Group PLC's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
