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- Tasks: Help customers switch energy providers and ensure they stay with SSE Airtricity.
- Company: Join a leading energy provider focused on sustainability and customer service.
- Benefits: Competitive salary, flexible working, health perks, and family support.
- Why this job: Make a real difference in customers' lives while enjoying a fun, supportive work environment.
- Qualifications: Friendly, motivated individuals with strong communication skills and a desire to learn.
- Other info: Dynamic office in Belfast with great transport links and a vibrant team culture.
The predicted salary is between 24580 - 28000 £ per year.
Base Location: You’ll be expected to spend 50% of your working week in our Belfast office.
Salary: £28,000 OTE (base £24,580 + bonus) and a range of benefits to support your finances, wellbeing and family.
Working Pattern: Permanent | Full Time | Flexible First options available.
The role: As part of our Home Energy team, you’ll work on a range of different campaigns to help domestic energy customers switch to and stay with SSE Airtricity. We’re focused on being an outstanding place to work, which enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we’re currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 – 20:00, Monday to Friday, so there’s no weekend work at all! Our blended model of working from home with limited in‑office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You’ll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development. Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.
You will:
- Answer service‑only inbound customer calls.
- Help customers through the energy switching process and help to retain existing customers.
- Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting.
- Support SSE Airtricity’s ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures.
- Understand our competitors’ pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers.
You have:
- A committed and friendly nature – keen to learn and work in a competitive, supportive and fun environment.
- The ability to work independently, with initiative, delivering against assigned objectives.
- Strong interpersonal and communication skills – enjoy working in a great team and helping customers understand the benefits of SSE Airtricity.
- The ability to work on computer systems in a process‑driven environment.
About SSE: SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030. With over 725,000 electricity and gas customers across the island of Ireland, SSE Airtricity helps homes and businesses on the journey to net zero. We’re more than just an energy provider, delivering energy‑saving services to homes and businesses, helping them become more efficient and cost‑effective.
Flexible benefits to fit your life: Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer: SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. We’re dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply? Start your online application using the Apply Now box on this page. We only accept applications made online. We’ll be in touch after the closing date to let you know if we’ll be taking your application further. If you’re offered a role with SSE, you’ll need to complete a criminality check and a credit check before you start work.
Inbound Sales Advisor in Belfast employer: Equal Approach Ltd
Contact Detail:
Equal Approach Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research SSE Airtricity's values, mission, and recent news. This will help you connect your skills and experiences to what they care about during interviews.
✨Tip Number 2
Practice your communication skills! As an Inbound Sales Advisor, you'll need to be friendly and clear. Role-play with a friend or use online resources to sharpen your pitch and responses.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up if you don’t hear back!
We think you need these skills to ace Inbound Sales Advisor in Belfast
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to the Inbound Sales Advisor role and how you can help our customers switch to SSE Airtricity.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This helps us quickly understand why you’d be a great fit for our Home Energy team.
Apply Online: Remember, we only accept applications made online through our website. So, make sure to hit that 'Apply Now' button and follow the steps to submit your application. We can't wait to hear from you!
How to prepare for a job interview at Equal Approach Ltd
✨Know Your Stuff
Before the interview, make sure you understand SSE Airtricity's services and how they help customers. Familiarise yourself with the energy switching process and be ready to discuss how you can contribute to a warm, friendly customer experience.
✨Show Off Your People Skills
As an Inbound Sales Advisor, strong communication is key. Prepare examples of how you've successfully helped customers in the past. Think about times when you went above and beyond to ensure customer satisfaction – these stories will resonate well.
✨Be Ready for Role-Play
Expect some role-play scenarios during your interview. Practice handling common customer queries or objections related to energy switching. This will showcase your ability to think on your feet and demonstrate your problem-solving skills.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.