Training Co-ordinator

Training Co-ordinator

Location: Flexible Home Working/Hebburn – Tyne and Wear – South Tyneside, NE31 2ES

Hours: 37.5 hours per week

Schedule: Monday to Friday, between the hours of 9:00 AM – 5:00 PM and/or 09:30-17:30 days with a 30-minute unpaid lunch break.

Proposed Start Date: TBC

Contract Type and Duration: Permanent Full Time

Holiday Entitlement: 225 hours holiday per year plus Bank Holidays

Salary: £24,000

Work Arrangement: Initially, this role requires the individual to work on-site until they have gained confidence in managing the responsibilities, typically by the end of the probation period. After successfully completing the probation period, hybrid working options will be available.

Group History: The eQuality Solutions Group (eQS) vision is to make the world a more inclusive place by removing barriers to education, work and life. We have always been a ‘good business that does good, but we are on a journey to becoming ‘a great business, that does great things.’

We have grown from our North East base to now four locations also including Halifax and Tavistock, with over 60 employees and hundreds of expert consultants, who share our values.

We can offer trusted and effective, off-the-shelf solutions, but we are also experts at creating bespoke, and even personalised, solutions where needed.

Role description : As part of our Disability Services team, you will primarily work with e-Quality Learning, which provides assistive technology training in collaboration with Invate and Capita. Invate and e-Quality Learning are both part of the eQuality Solutions Group, working in partnership with Capita to support higher education students receiving Disabled Students’ Allowance (DSA).

e-Quality Learning is dedicated to empowering disabled individuals in both education and employment by providing high-quality assistive technology training. Our goal is to promote independence, overcome challenges, and support personal aspirations, enabling individuals to reach their full potential.

What you’ll be doing: The Training Co- rdinator plays a vital role in ensuring the smooth operation of daily training activities within eQL. Working within a vibrant team, you will be responsible for taking and making phone calls to arrange training appointments with and for our Students. You will also be responsible for liaising with our trainers, supporting them with any queries and coordinating their diaries. You will have the opportunity to deal with a diverse range of clients. Training will be provided to ensure you can use our bespoke system.

Key Responsibilities:

Customer & Trainer Support

• Provide a welcoming and professional experience for all customers throughout the booking process.
• Making outgoing calls to organise training, answering incoming calls and maintaining regular email contact.
• Offer guidance and support to trainers, assisting them with queries and diary coordination.
• Engage with a diverse range of clients, ensuring their needs are met efficiently.

Booking Co-ordination & Administration

• Maintain an efficient and effective training booking system.
• Ensure all booking records are accurate and promptly updated.
• Communicate booking changes and updates to all relevant departments and individuals in a timely manner.
• Manage routine administrative tasks, including updating records, typing, taking and making phone calls, email correspondence, and data entry.

Compliance & Record-Keeping

• Ensure compliance with company booking and cancellation procedures.
• Maintain accurate booking records.
• Raise any booking-related issues with your line manager to resolve them promptly.

Collaboration & Continuous Improvement

• Work collaboratively with colleagues to enhance the efficiency and effectiveness of training operations.
• Familiarise yourself with available CPD, including software, hardware and disability related content, to enhance customer experience.
• Contribute to ongoing improvements in processes and customer service.

Who we are Looking for: The successful candidate will have strong communication skills with an excellent telephone manner, and capability in general IT. They will also demonstrate a keen eye for detail and accuracy in data entry, along with the ability to manage multiple tasks effectively and meet deadlines in a structured manner.

If you have a positive, enthusiastic attitude, a passion for making a difference, and a desire to create a real impact in the lives of disabled people, we’d love to hear from you,

Key Competencies

Effective Communication – Clearly and professionally communicate, ensuring transparency, active listening, and mutual understanding.

Adaptability – Stay flexible and solution-oriented, adjusting to changing priorities and challenges.

Attention to Detail – Ensure accuracy and quality in all tasks, identifying inconsistencies and striving for excellence.

Collaboration – Work effectively as part of a team, valuing diverse perspectives and contributing to shared goals.

Continuous Improvement – Take initiative to enhance processes, embrace innovation, and seek growth opportunities.

Accountability – Take ownership of responsibilities, manage time effectively, and uphold high standards of integrity.

How to Apply

Email your completed internal application form to the People & Culture team at

We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed. We actively encourage applications from individuals of all backgrounds, including disabled and neurodiverse candidates, including all ages, those from underrepresented communities, and people with diverse experiences and perspectives. We recognise that talent comes in many forms, and we are dedicated to providing a supportive and accessible recruitment process, ensuring fair opportunities for all. If you require any adjustments or accommodations during the application process, please let us know—we are here to support you.

Join us in creating a workplace that champions equity, inclusion, and meaningful impact.