At a Glance
- Tasks: Handle customer complaints and ensure fair resolutions while managing case investigations.
- Company: Join a dynamic complaints team in Newport with a focus on customer satisfaction.
- Benefits: Competitive pay, potential for increase, and valuable experience in the financial sector.
- Other info: Full-time role with opportunities for extension and career growth.
- Why this job: Enhance your skills in complaint handling and make a real difference for customers.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
The predicted salary is between 39000 - 42000 £ per year.
We are looking for experienced complaint handlers to join a complaints team in Newport. As a complaints administrator you will be responsible for taking inbound calls from customers regarding lending complaints and logging information onto the system as well as completing investigations into the complaints to find fair resolutions. This is an excellent opportunity to broaden your financial product knowledge and network within a great team.
What you’ll be doing:
- Take ownership of new complaint calls and update customers on the status of existing complaints.
- Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
- Take ownership of cases and contacting third parties for evidence and information to support case investigations.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within complaint handling.
- Knowledge of the financial service industry and regulations.
- Strong oral and written communication.
- Confidence on the phone to interrogate and collect key information.
- Great prioritising and time management.
- Strong attention to detail.
Location: Newport (parking on site available). You will be expected to work fulltime from the office in Newport.
The rate on offer: £150 per day gross via umbrella, with opportunity to increase to £165 after accreditation (12 weeks).
Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break.
Duration: Initially 3 months, with opportunity to extend.
Case Handler in Newport employer: EQHazellCarr
Join our dynamic complaints team in Newport, where we prioritise employee growth and a supportive work culture. With on-site parking and a clear pathway to increase your earnings after accreditation, we offer a rewarding environment for those looking to enhance their financial product knowledge while making a meaningful impact through effective complaint resolution.
