At a Glance
- Tasks: Handle customer complaints and ensure fair resolutions while managing case investigations.
- Company: Join a dynamic complaints team in Newport with a focus on customer satisfaction.
- Benefits: Competitive daily rate, potential for increase, and valuable experience in the financial sector.
- Other info: Full-time role with opportunities for extension and professional growth.
- Why this job: Enhance your skills in complaint handling and gain insights into the financial services industry.
- Qualifications: Experience in complaint handling and strong communication skills are essential.
The predicted salary is between 39000 - 42900 £ per year.
We are looking for experienced complaint handlers to join a complaints team in Newport. As a complaints administrator, you will be responsible for taking inbound calls from customers regarding lending complaints and logging information onto the system as well as completing investigations into the complaints to find fair resolutions. This is an excellent opportunity to broaden your financial product knowledge and network within a great team.
What you’ll be doing:
- Take ownership of new complaint calls and update customers on the status of existing complaints.
- Preparing and loading customer complaints onto the client system ensuring all details are entered correctly.
- Take ownership of cases and contacting third parties for evidence and information to support case investigations.
- Take responsibility for queries/issues through to resolution.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within complaint handling.
- Knowledge of the financial service industry and regulations.
- Strong oral and written communication.
- Confidence on the phone to interrogate and collect key information.
- Great prioritising and time management.
- Strong attention to detail.
Location: Newport (parking on site available). You will be expected to work fulltime from the office in Newport.
The rate on offer: £150 per day gross via umbrella, with opportunity to increase to £165 after accreditation (12 weeks).
Hours: 37.5hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break.
Duration: Initially 3 months, with opportunity to extend.
Locations
Case Handler in Newport, Wales employer: EQHazellCarr
Join a dynamic complaints team in Newport, where we prioritise employee growth and development within the financial services sector. Our supportive work culture fosters collaboration and offers opportunities to enhance your skills while managing customer complaints effectively. With on-site parking and a clear path for career advancement, this role is perfect for those seeking meaningful employment in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler in Newport, Wales
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like EQHazellCarr.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like EQHazellCarr might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Case Handler in Newport, Wales
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at EQHazellCarr will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at EQHazellCarr. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give EQHazellCarr confidence in your short-term commitment to the role.
How to prepare for a job interview at EQHazellCarr
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with EQHazellCarr.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure EQHazellCarr that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
