At a Glance
- Tasks: Conduct KYC verifications and provide top-notch customer service.
- Company: Join a diverse team focused on compliance and customer satisfaction.
- Benefits: Competitive salary, 20 days holiday, and remote work flexibility.
- Other info: Initial 6-month contract with potential for extension and excellent training provided.
- Why this job: Make a real impact in fraud prevention while enhancing customer experiences.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 27500 - 27500 £ per year.
We are seeking diverse and passionate individuals to join our Talent Pool for KYC (Know Your Customer) Customer Service roles.
As part of the KYC Customer Service team, you will play a crucial role in ensuring compliance with regulatory requirements while providing exceptional service to our customers.
Responsibilities
- Conduct thorough KYC verifications in accordance with regulatory guidelines and company policies.
- Review and validate customer documentation to ensure accuracy and completeness.
- Communicate with customers to obtain necessary information and resolve KYC-related inquiries.
- Collaborate with internal teams, including compliance and risk departments, to support fraud prevention efforts.
- Maintain detailed records of customer interactions and KYC reviews with confidentiality.
- Continuously update knowledge on KYC regulations and industry best practices.
- Report any suspicious activities or potential compliance issues in a timely manner.
- Contribute to process improvements aimed at enhancing the customer experience and operational efficiency.
Qualifications
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal abilities.
- Familiarity with KYC processes, AML (Anti-Money Laundering), and regulatory compliance is a plus.
- Ability to work effectively in a diverse and inclusive team environment.
- Commitment to upholding data privacy and confidentiality standards.
- Previous experience in customer service, banking, or compliance roles is advantageous but not mandatory.
- Proficiency in relevant software and tools is desirable.
- Day-to-Day
- Review customer documents and verify identification details.
- Engage with customers via phone, email, or chat to gather necessary information.
- Liaise with colleagues to clarify KYC requirements and resolve issues promptly.
- Update KYC records and maintain accurate documentation.
- Attend team meetings and training sessions focused on compliance updates.
- Support continuous improvement initiatives to foster a positive and efficient working environment.
Start Date
TBC
Initial contract
Initially 6 months, however this is likely to be extended.
Core hours
37.5 hrs per week Monday to Friday between 9am - 5.30pm.
Location
Remote
Training
2-4 weeks
Rate
£27,500 per annum, plus 20 days holiday and bank holidays pro rata.
Please note any offer is subject to satisfactory pre-employment screening checks.
These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Locations
KYC Analyst in Hampshire, Portsmouth employer: EQHazellCarr
Join a forward-thinking company that values diversity and inclusion, offering KYC Analysts the chance to thrive in a supportive remote work environment. With a strong commitment to employee growth, you will benefit from comprehensive training and continuous improvement initiatives, ensuring you stay at the forefront of compliance and customer service excellence. Enjoy a competitive salary, generous holiday allowance, and the opportunity to make a meaningful impact while working collaboratively with a passionate team.
StudySmarter Expert Advice🤫
We think this is how you could land KYC Analyst in Hampshire, Portsmouth
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like EQHazellCarr.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like EQHazellCarr might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace KYC Analyst in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at EQHazellCarr will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at EQHazellCarr. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give EQHazellCarr confidence in your short-term commitment to the role.
How to prepare for a job interview at EQHazellCarr
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with EQHazellCarr.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure EQHazellCarr that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
