At a Glance
- Tasks: Conduct KYC verifications and provide top-notch customer service.
- Company: Join a diverse team focused on compliance and customer satisfaction.
- Benefits: Competitive salary, 20 days holiday, and remote work flexibility.
- Other info: Initial 6-month contract with potential for extension and excellent training provided.
- Why this job: Make a real impact in fraud prevention while enhancing customer experiences.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 27500 - 27500 £ per year.
We are seeking diverse and passionate individuals to join our Talent Pool for KYC (Know Your Customer) Customer Service roles.
As part of the KYC Customer Service team, you will play a crucial role in ensuring compliance with regulatory requirements while providing exceptional service to our customers.
Responsibilities
- Conduct thorough KYC verifications in accordance with regulatory guidelines and company policies.
- Review and validate customer documentation to ensure accuracy and completeness.
- Communicate with customers to obtain necessary information and resolve KYC-related inquiries.
- Collaborate with internal teams, including compliance and risk departments, to support fraud prevention efforts.
- Maintain detailed records of customer interactions and KYC reviews with confidentiality.
- Continuously update knowledge on KYC regulations and industry best practices.
- Report any suspicious activities or potential compliance issues in a timely manner.
- Contribute to process improvements aimed at enhancing the customer experience and operational efficiency.
Qualifications
- Strong attention to detail and analytical skills.
- Excellent communication and interpersonal abilities.
- Familiarity with KYC processes, AML (Anti-Money Laundering), and regulatory compliance is a plus.
- Ability to work effectively in a diverse and inclusive team environment.
- Commitment to upholding data privacy and confidentiality standards.
- Previous experience in customer service, banking, or compliance roles is advantageous but not mandatory.
- Proficiency in relevant software and tools is desirable.
- Day-to-Day
- Review customer documents and verify identification details.
- Engage with customers via phone, email, or chat to gather necessary information.
- Liaise with colleagues to clarify KYC requirements and resolve issues promptly.
- Update KYC records and maintain accurate documentation.
- Attend team meetings and training sessions focused on compliance updates.
- Support continuous improvement initiatives to foster a positive and efficient working environment.
Start Date
TBC
Initial contract
Initially 6 months, however this is likely to be extended.
Core hours
37.5 hrs per week Monday to Friday between 9am - 5.30pm.
Location
Remote
Training
2-4 weeks
Rate
£27,500 per annum, plus 20 days holiday and bank holidays pro rata.
Please note any offer is subject to satisfactory pre-employment screening checks.
These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
KYC Analyst in Birmingham employer: EQHazellCarr
Join a forward-thinking company that values diversity and fosters an inclusive work culture, where your contributions as a KYC Analyst will be recognised and rewarded. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring you stay ahead in the ever-evolving landscape of compliance and customer service. Enjoy the flexibility of remote work while being part of a team dedicated to excellence and continuous improvement, all while maintaining a healthy work-life balance with generous holiday allowances.
