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- Tasks: Review calls, provide feedback, and ensure quality standards are met.
- Company: Join a dynamic team in the motor finance industry.
- Benefits: Competitive day rate, flexible working, and supportive environment.
- Why this job: Make a real impact by enhancing call quality and supporting team success.
- Qualifications: Experience in retail operations and call centre workflows preferred.
- Other info: Initial 3-month contract with potential for growth.
The predicted salary is between 37000 - 55500 £ per year.
You will be responsible for providing feedback to line managers based on an audit of calls within the department by providing constructive feedback to support development and success and meeting the required quality standards.
What you’ll be doing:
- Review and assess calls taken and actioned by the team, focusing on checking the structure of the call against a scorecard.
- Ensure all relevant customer responses have been adhered to in line with FCA guidelines.
- Provide clear concise feedback to line managers to take forward to the associate call handler.
What we’d like to see from your application:
- Background within Retail Operations (preferably motor finance industry).
- Proactive and confident handling of multiple workstreams.
- Familiar with core processes like data protection, handling sensitive customer data, and managing call centre workflows (again preferably within motor finance).
- Ability to identify trends to assist with training workshops.
Day rate: £185 a day gross via umbrella
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: On site in an office in Berkshire for 3 days a week with flexibility of 2 days working from home.
Contract: Initial 3 month contract.
Quality Assurance Coordinator - Berkshire in Belfast employer: EQHazellCarr
Contact Detail:
EQHazellCarr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Coordinator - Berkshire in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role, especially your background in Retail Operations and handling sensitive data.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've provided constructive feedback in the past or identified trends that led to successful training workshops. This will demonstrate your proactive approach and confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Quality Assurance Coordinator - Berkshire in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in Retail Operations, especially if you've worked in the motor finance industry. We want to see how your background aligns with the role, so don’t hold back on showcasing relevant skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your ability to provide feedback and assess calls. Use bullet points if it helps make your experience stand out!
Show Off Your Proactivity: We love candidates who take initiative! In your application, mention any examples where you’ve successfully handled multiple workstreams or identified trends that led to improvements. This will show us you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at EQHazellCarr
✨Know Your Quality Standards
Make sure you understand the quality standards expected in the role. Familiarise yourself with FCA guidelines and how they apply to call handling. This will help you demonstrate your knowledge during the interview.
✨Prepare for Call Audits
Since you'll be reviewing calls, practice assessing sample calls against a scorecard. Think about what constructive feedback you would provide and how it can support development. This will show your proactive approach and understanding of the role.
✨Showcase Your Retail Operations Experience
Highlight any relevant experience you have in retail operations, especially within the motor finance industry. Be ready to discuss specific examples where you've successfully managed multiple workstreams or improved processes.
✨Demonstrate Trend Identification Skills
Think of instances where you've identified trends in data or customer feedback that led to training workshops or improvements. Be prepared to share these examples, as they will illustrate your analytical skills and ability to contribute to team success.
