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- Tasks: Assist customers with motor finance queries and ensure their concerns are resolved.
- Company: Join a supportive team focused on delivering excellent customer service.
- Benefits: Competitive daily rate, remote work, and training provided.
- Why this job: Make a difference by helping customers navigate their motor finance issues.
- Qualifications: Experience in admin roles and strong communication skills required.
- Other info: Flexible hours with potential for contract extension.
The predicted salary is between 28000 - 42000 £ per year.
As a customer service agent, you will be responsible for taking inbound calls from customers with queries regarding the motor finance compensation scheme. You will work to provide clear updates and information regarding the status of their complaint, pass on relevant information and evidence to the complaint agent handling the case and maintain clear and concise call notes. You will also make outbound calls to support case progression and to validate details.
What you’ll be doing:
- Managing inbound and outbound call activity to customers.
- Providing clear and informative responses to customers.
- Maintaining high customer experience standards.
- Creating clear and concise call notes ensuring all details are captured and the customer is satisfied.
- Escalating customer queries where appropriate.
- Seeing all customer interactions through to resolution.
What we’d like to see from your application:
- Experience in administrative roles.
- Confidence with accurate data entry.
- Strong oral and written communication.
- Great prioritisation and organisation.
Location: Remote
The rate on offer: £140 a day via Umbrella contract.
Hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm
Duration: 6 months with opportunity to extend.
Motor Finance Customer Support - Remote in Belfast employer: EQHazellCarr
Contact Detail:
EQHazellCarr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Finance Customer Support - Remote in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the motor finance sector and the specific compensation scheme. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your call handling skills! Since you'll be managing inbound and outbound calls, try role-playing with a friend or family member. This will help you get comfortable with responding to customer queries and maintaining a friendly tone.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle difficult customers or tricky questions. Having a few strategies up your sleeve will make you feel more confident during the interview.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure we get your details and can consider you for this exciting opportunity.
We think you need these skills to ace Motor Finance Customer Support - Remote in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong oral and written communication is key for this role, make sure your application reflects that. Use clear language and keep it concise – we want to see how you can communicate effectively right from the start!
Highlight Relevant Experience: If you've got experience in administrative roles or customer service, shout about it! We love seeing how your past experiences can help you excel in this position, so don’t hold back on those details.
Be Organised and Detail-Oriented: We’re looking for someone who can maintain high standards and keep everything organised. Make sure your application is well-structured and free of errors – it’s a great way to show us you can handle the call notes and data entry tasks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at EQHazellCarr
✨Know the Motor Finance Scheme
Familiarise yourself with the motor finance compensation scheme before the interview. Understanding the basics will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since strong oral and written communication is key, practice explaining complex information clearly and concisely. You could even role-play with a friend to simulate customer interactions and get comfortable with the format.
✨Highlight Your Administrative Experience
Be ready to discuss your previous administrative roles and how they relate to this position. Share specific examples of how you've managed data entry or maintained records, as this will demonstrate your suitability for the job.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Think about asking about team dynamics or training opportunities.
