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- Tasks: Handle customer complaints, gather evidence, and ensure fair outcomes.
- Company: Join a supportive team in Cardiff with a focus on customer satisfaction.
- Benefits: Competitive pay, hybrid working, and valuable industry experience.
- Why this job: Enhance your communication skills while making a real difference for customers.
- Qualifications: Experience in complaints handling and strong communication skills required.
- Other info: Opportunity for career growth and networking within the financial services sector.
As a complaint handler you will be communicating with customers to understand their complaint points, reviewing the complaint points, gathering evidence, and concluding fair outcomes for customers. This is an excellent opportunity to broaden your regulatory knowledge and network within a great team.
What you’ll be doing:
- Take ownership of new complaint calls and capturing key details.
- There may be some customer calls to establish details of the complaint and to discuss resolutions.
- Take responsibility for complaint cases through to resolution.
- Take ownership of cases and contact third parties for evidence and information to support case investigations.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within complaints, ideally utilities.
- Fluency in Welsh would be advantageous.
- Knowledge of the financial service industry and regulations.
- Strong oral and written communication.
- Confidence on the phone to interrogate and collect key information.
- Great prioritising and time management.
- Strong attention to detail.
Location: Cardiff hybrid remote working after training.
The rate on offer: £180 per day Via Umbrella.
Hours: 37hrs per week on a shift between the hours 8.30am-6:30pm - Monday - Friday with a 30 minute break on top.
Duration: Initially 2 - 3 months with opportunity to extend.
Complaint Handler - Cardiff in Belfast employer: EQHazellCarr
Contact Detail:
EQHazellCarr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler - Cardiff in Belfast
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our responses and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common complaint scenarios with a friend or family member. This will boost our confidence and help us articulate our thoughts clearly during the actual calls.
✨Tip Number 3
Don’t forget to prepare questions for the interviewer! Asking about the team dynamics or how they handle complaints can show our enthusiasm and help us gauge if it’s the right fit for us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace Complaint Handler - Cardiff in Belfast
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in handling complaints, especially in utilities. We want to see how your background aligns with the role, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to demonstrate your strong written communication skills. Remember, we’re looking for attention to detail, so proofread before hitting send!
Tailor Your Application: Don’t just send a generic application! Tailor it to the job description by mentioning specific skills like managing expectations and gathering evidence. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at EQHazellCarr
✨Know Your Complaints Inside Out
Before the interview, brush up on common complaint handling scenarios, especially in the utilities sector. Familiarise yourself with typical customer pain points and think about how you would address them. This will show your potential employer that you’re proactive and ready to take ownership of cases.
✨Practice Your Communication Skills
Since strong oral and written communication is key for this role, practice articulating your thoughts clearly. You might want to role-play with a friend or family member, simulating a call where you gather information from a customer. This will help you feel more confident during the actual interview.
✨Demonstrate Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference in resolving complaints. Be ready to discuss how you ensure accuracy when capturing key details and managing cases. This will highlight your suitability for the role and your commitment to fair outcomes.
✨Show Enthusiasm for Learning
Express your eagerness to broaden your regulatory knowledge and network within the team. Mention any relevant courses or training you’ve undertaken, and be open about your willingness to learn on the job. This attitude can set you apart as a candidate who’s not just looking for a job, but genuinely interested in growing within the company.
