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- Tasks: Review and resolve motor finance complaints while ensuring compliance with guidelines.
- Company: Join a leading finance provider in Bracknell with a supportive team.
- Benefits: Competitive day rate, hybrid working after training, and a structured work schedule.
- Why this job: Make a difference by helping customers resolve their finance issues effectively.
- Qualifications: Experience in handling regulated service complaints and strong communication skills required.
- Other info: Full-time training followed by flexible hybrid work; great opportunity for career growth.
The predicted salary is between 33000 - 49500 £ per year.
As a complaint handler, you will be supporting a finance provider in Bracknell. You will be reviewing motor finance complaints from start to finish within internal and regulatory guidelines.
What you’ll be doing as a Complaint Handler:
- Review and assess customer complaints related to motor finance agreements.
- Analyse and document all relevant information correspondence to aid decision.
- Update systems accordingly to record outcome.
- Contact customers to resolve cases early on to avoid further action.
- Write full final response letters.
What we’d like to see from your application:
- Experience in end-to-end regulated services complaints is essential.
- Experience in writing bespoke final response letters.
- Strong communication skills and experience of speaking to customers directly.
- Fluent English both written and verbal.
- Able to commute to Bracknell on a day-to-day basis.
Location: Bracknell - Full time on site for training (4 weeks) and then hybrid 3 days a week after.
Day rate: £165 per day via Umbrella
Hours: Monday to Friday 9-5:30pm
If you believe you fit the above criteria and are excited to get into motor finance, please send your CV with the subject line - Complaint Handler - Bracknell.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
Complaint Handler - Bracknell in Belfast employer: EQHazellCarr
Contact Detail:
EQHazellCarr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Handler - Bracknell in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Prepare for common interview questions related to complaint handling. Think about how you would approach resolving a complaint and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Complaint Handler - Bracknell in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, especially in regulated services. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about motor finance and how your communication skills can help resolve customer complaints effectively. Keep it concise but impactful!
Showcase Your Writing Skills: Since writing bespoke final response letters is key for this role, consider including a brief example of your writing style in your application. This could be a snippet of a previous letter or a summary of how you approach written communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EQHazellCarr
✨Know Your Complaints Inside Out
Make sure you understand the ins and outs of motor finance complaints. Familiarise yourself with common issues and how they are resolved. This will help you demonstrate your expertise during the interview.
✨Practice Writing Final Response Letters
Since writing bespoke final response letters is key for this role, practice drafting a few examples. Focus on clarity and professionalism, as this will showcase your communication skills and attention to detail.
✨Brush Up on Regulatory Guidelines
Review the relevant internal and regulatory guidelines that govern complaint handling in finance. Being able to discuss these during your interview will show that you’re serious about compliance and understand the importance of following procedures.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle various customer scenarios. Be ready to share examples from your past experience where you successfully resolved complaints. This will highlight your strong communication skills and ability to connect with customers.
