At a Glance
- Tasks: Handle customer complaints, ensuring fair outcomes and effective communication.
- Company: Join a friendly motor finance company in Bracknell with a supportive team.
- Benefits: Flexible working after training, competitive salary, and career development opportunities.
- Other info: Initial training on-site, with potential for contract extension.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in complaint handling and financial services, plus strong attention to detail.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing the complaint with the customer over the phone, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working two days in office and three days from home each week once you have passed their training program.
What you’ll be doing as a Complaint Handler:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Speaking to customers on the phone to discuss the complaint case and provide updates.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers regarding their motor finance agreement.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customers.
- Managing expectations of all internal and external customers.
We’re looking for a Complaint Handler with:
- Previous experience complaint handling and complaint resolution.
- Previous financial services experience.
- Telephone experience.
- Confidence handling multiple workstreams.
- Strong attention to detail.
- Commutable distance to Bracknell.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: Bracknell. This can reduce to 2 days a week in office and three days from home after training and sign off.
Contract: 3 months initially with opportunity to extend.
Training: On site full time for the first 4 – 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.
Complaints Handler in Reading employer: EQ Hazell Carr
Join a dynamic motor finance company in Bracknell, where we prioritise a supportive work culture and employee development. As a Complaints Handler, you will enjoy a flexible working arrangement of two days in the office and three days from home after training, alongside comprehensive training and opportunities for career growth. Our commitment to fair outcomes for customers ensures that your role is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be discussing complaints over the phone, it’s crucial to sound confident and empathetic. Try role-playing with a friend to get comfortable with handling different scenarios.
✨Tip Number 3
Prepare for common questions! Think about how you would handle specific complaint situations and be ready to share your thought process. This shows you can take ownership of cases and find fair outcomes.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. Plus, we encourage applying through our website for a smoother process!
We think you need these skills to ace Complaints Handler in Reading
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for finding fair outcomes shine through. We want to see that you genuinely care about helping customers and resolving their complaints.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send, as it reflects your ability to manage important information accurately.
Highlight Relevant Experience:Make sure to showcase your previous experience in complaint handling and financial services. We’re looking for candidates who can hit the ground running, so don’t be shy about sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EQ Hazell Carr
✨Know Your Complaints Inside Out
Before the interview, brush up on common complaints in the motor finance sector. Familiarise yourself with typical scenarios and resolutions. This will help you demonstrate your expertise and show that you're ready to take ownership of complaint cases.
✨Practice Your Phone Skills
Since you'll be discussing complaints over the phone, practice articulating your thoughts clearly and confidently. Role-play with a friend or family member to simulate the interview environment. This will help you feel more comfortable when handling customer queries.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference in resolving complaints. Highlight how you collected and reviewed information accurately, as this is crucial for the role. Specific anecdotes will make your answers stand out.
✨Understand Fair Outcomes
Be ready to discuss what fair outcomes mean to you and how you would balance customer satisfaction with business needs. Think about scenarios where you had to make tough decisions and how you approached them. This will show your ability to manage expectations effectively.
