At a Glance
- Tasks: Handle customer complaints, gather details, and provide solutions over the phone.
- Company: Join a leading UK bank with a focus on customer service.
- Benefits: Remote work, competitive salary, 20 days holiday, and potential for extension.
- Other info: Flexible working hours in a supportive and inclusive environment.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in financial services complaints and strong communication skills.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for complaint handlers and experienced FPOC telephone agents with a background in financial services to join a motor finance complaints team for a UK bank.
Role Summary
You will be collecting complaint points on the phone, reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending response letters to the customer with the outcome.
What you’ll be doing as a Motor Complaint Reviewer:
- Communicating with customers over the phone to understand their complaint, gather details and log new complaint details.
- Taking ownership of new complaints and updating customers on the status of existing complaints.
- Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
- Take ownership of cases and collect and review evidence to help with your decision.
- Write templated outcome letters to the customer.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within financial services complaints or regulated sector.
- Strong oral and written communication.
- Confidence to interrogate and collect key information over the phone.
- Great prioritising and workload management.
- Strong attention to detail.
- Confidence with IT systems including Excel.
Core Hours - 37.5 per week, Monday–Friday
Location - Remote
Salary - £26,500 per annum, plus 20 days holiday and bank holidays pro rata.
Duration - 6 months with possibility to extend.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Motor Complaint Reviewer in High Wycombe employer: EQ Hazell Carr
Join a dynamic team at a leading UK bank where your role as a Motor Complaint Reviewer will be valued and impactful. Enjoy a supportive remote work culture that prioritises employee well-being, offers 20 days of holiday plus bank holidays, and fosters professional growth through continuous training opportunities. With a commitment to equality and diversity, this is an excellent opportunity for those seeking meaningful employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Complaint Reviewer in High Wycombe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer complaints and gather information effectively over the phone.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in financial services and your ability to manage complaints. Use specific examples to demonstrate your attention to detail and communication skills.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll ensure your application gets the attention it deserves and you can keep track of your progress.
We think you need these skills to ace Motor Complaint Reviewer in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in financial services complaints. We want to see how your background aligns with the role of a Motor Complaint Reviewer, so don’t hold back on showcasing relevant skills!
Show Off Your Communication Skills:Since you'll be dealing with customers over the phone and through written correspondence, it’s crucial to demonstrate your strong oral and written communication abilities. Use clear and concise language in your application to reflect this.
Attention to Detail is Key:As a Motor Complaint Reviewer, you’ll need to manage lots of information accurately. Make sure your application is free from typos and errors, and consider including examples of how you've demonstrated attention to detail in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at EQ Hazell Carr
✨Know Your Complaints
Familiarise yourself with common motor finance complaints and the processes involved in handling them. This will help you demonstrate your understanding of the role and show that you can handle customer concerns effectively.
✨Practice Your Communication Skills
Since you'll be communicating with customers over the phone, practice articulating your thoughts clearly and confidently. Role-play with a friend or family member to simulate real interview scenarios and improve your ability to gather information.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was logging complaint details accurately or reviewing evidence, being able to highlight these moments will set you apart.
✨Be IT Savvy
Brush up on your IT skills, especially with systems like Excel. Be ready to discuss how you've used technology in previous roles to manage workloads or track complaints, as this is crucial for the Motor Complaint Reviewer position.
