At a Glance
- Tasks: Handle customer complaints and ensure fair outcomes through effective communication.
- Company: Join a friendly motor finance company in Bracknell with a supportive team.
- Benefits: Flexible working with two days in the office and three from home after training.
- Other info: Initial 3-month contract with potential for extension and full training provided.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in complaint handling and financial services, plus strong attention to detail.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing the complaint with the customer over the phone, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working two days in office and three days from home each week once you have passed their training program.
What you’ll be doing as a Complaint Handler:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Speaking to customers on the phone to discuss the complaint case and provide updates.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers regarding their motor finance agreement.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customers.
- Managing expectations of all internal and external customers.
We’re looking for a Complaint Handler with:
- Previous experience complaint handling and complaint resolution.
- Previous financial services experience.
- Telephone experience.
- Confidence handling multiple workstreams.
- Strong attention to detail.
- Commutable distance to Bracknell.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: Bracknell. This can reduce to 2 days a week in office and three days from home after training and sign off.
Contract: 3 months initially with opportunity to extend.
Training: On site full time for the first 4 – 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.
Complaints Handler employer: EQ Hazell Carr
Join a dynamic motor finance company in Bracknell, where we prioritise employee well-being and professional growth. Our supportive work culture fosters collaboration and offers flexible working arrangements after training, allowing you to balance your personal and professional life effectively. With a focus on fair outcomes for customers, you'll find meaningful work that makes a difference, alongside opportunities for career advancement within a welcoming team.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the motor finance industry and the specific company you're applying to. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be discussing complaints over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've successfully managed multiple cases or resolved complex complaints. Highlighting your organisational skills can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in complaint handling and financial services. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since you'll be discussing complaints over the phone, it's crucial to demonstrate your strong communication abilities in your written application. Use clear and concise language, and maybe even share a brief example of how you've effectively resolved a customer issue in the past.
Attention to Detail is Key:We’re all about getting the details right, especially when logging complaints and writing outcome letters. Make sure your application is free from typos and errors, as this reflects your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at EQ Hazell Carr
✨Know Your Complaints Inside Out
Make sure you brush up on common complaints in the motor finance sector. Familiarise yourself with typical scenarios and resolutions, so you can demonstrate your understanding during the interview.
✨Showcase Your Communication Skills
Since you'll be handling complaints over the phone, practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate the interview environment and get comfortable discussing complex issues.
✨Highlight Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference in resolving a complaint. This will show that you can manage multiple workstreams effectively while ensuring accuracy.
✨Understand Fair Outcomes
Be ready to discuss what fair outcomes mean to you and how you would approach finding them for customers. Think about balancing customer satisfaction with business needs, and be prepared to share your thought process.
