At a Glance
- Tasks: Handle customer complaints and ensure fair outcomes through effective communication.
- Company: Join a friendly motor finance company in Bracknell with a supportive team.
- Benefits: Flexible working arrangements after training, competitive salary, and career development.
- Other info: Initial full-time training followed by a mix of office and remote work.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in complaint handling and financial services, plus strong attention to detail.
The predicted salary is between 30000 - 40000 € per year.
We are looking for an experienced Complaint Handler who is passionate about finding fair outcomes for customers. You will be loading motor finance complaints onto the system, discussing the complaint with the customer over the phone, collecting and reviewing evidence from systems to understand the situation in detail, and concluding the outcome in a final response letter. You will be joining a welcoming team within a motor finance company in Bracknell where you will have a balance of working two days in office and three days from home each week once you have passed their training program.
What you’ll be doing as a Complaint Handler:
- Taking ownership of a pipeline of complaint cases from start to resolution.
- Speaking to customers on the phone to discuss the complaint case and provide updates.
- Logging new complaints, loading customer cases onto the client system ensuring all details are entered correctly.
- Collecting and reviewing information from customers regarding their motor finance agreement.
- Taking responsibility for queries/issues through to resolution.
- Deciding fair outcomes for both customers and the business.
- Writing templated outcome letters to the customers.
- Managing expectations of all internal and external customers.
We’re looking for a Complaint Handler with:
- Previous experience complaint handling and complaint resolution.
- Previous financial services experience.
- Telephone experience.
- Confidence handling multiple workstreams.
- Strong attention to detail.
- Commutable distance to Bracknell.
Hours: 37.5 hours a week Monday to Friday between the hours of 9am-5:30pm.
Location: Bracknell. This can reduce to 2 days a week in office and three days from home after training and sign off.
Parking: Yes
Contract: 3 months initially with opportunity to extend.
Training: On site full time for the first 4 – 6 weeks. This role does not offer remote working so we will not be able to consider applicants that are not within a commutable distance to Bracknell.
Complaints Handler in Bracknell employer: EQ Hazell Carr
Join a dynamic motor finance company in Bracknell as a Complaints Handler, where you will be part of a supportive team dedicated to delivering fair outcomes for customers. Enjoy a flexible work culture with the opportunity to work from home three days a week after training, alongside comprehensive training and development programmes that foster your professional growth. With a focus on employee well-being and a commitment to excellence, this role offers a rewarding environment for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler in Bracknell
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be discussing complaints over the phone, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Prepare examples from your past experience that highlight your complaint handling skills. Think of specific situations where you resolved issues effectively, as this will demonstrate your capability to manage customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaints Handler in Bracknell
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for finding fair outcomes shine through. We want to see that you genuinely care about helping customers and resolving their complaints.
Be Detail-Oriented:Since attention to detail is key in this role, make sure your application is free from typos and errors. Double-check everything before hitting send, as it reflects your ability to manage important information accurately.
Highlight Relevant Experience:Make sure to showcase your previous experience in complaint handling and financial services. We’re looking for candidates who can hit the ground running, so don’t be shy about sharing your successes in these areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at EQ Hazell Carr
✨Know Your Complaints Inside Out
Before the interview, brush up on common complaints in the motor finance sector. Familiarise yourself with typical scenarios and resolutions. This will show your understanding of the role and help you discuss how you would handle specific cases.
✨Showcase Your Communication Skills
Since you'll be speaking to customers over the phone, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your ability to explain complex issues simply.
✨Demonstrate Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference in resolving complaints. Highlight how you ensured accuracy when logging complaints or reviewing evidence, as this is crucial for the role.
✨Understand Fair Outcomes
Be ready to discuss what fair outcomes mean to you and how you would balance customer satisfaction with business needs. Think of examples where you successfully navigated this balance in previous roles, as it will resonate well with the interviewers.
