At a Glance
- Tasks: Handle customer complaints, gather details, and provide solutions over the phone.
- Company: Join a leading UK bank with a focus on customer service.
- Benefits: Remote work, competitive salary, 20 days holiday, and potential for extension.
- Other info: Flexible working hours in a supportive and inclusive environment.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 26500 - 26500 £ per year.
We are looking for complaint handlers and experienced FPOC telephone agents with a background in financial services to join a motor finance complaints team for a UK bank.
Role Summary
You will be collecting complaint points on the phone, reading customer complaint letters and emails to understand the situation, reviewing facts and evidence, recording details onto the system and sending response letters to the customer with the outcome.
What you’ll be doing as a Motor Complaint Reviewer:
- Communicating with customers over the phone to understand their complaint, gather details and log new complaint details.
- Taking ownership of new complaints and updating customers on the status of existing complaints.
- Preparing and loading customer cases onto the client system ensuring all details are entered correctly.
- Take ownership of cases and collect and review evidence to help with your decision.
- Write templated outcome letters to the customer.
- Manage expectations of all internal and external customers.
What we’d like to see from your application:
- Previous experience within financial services complaints or regulated sector.
- Strong oral and written communication.
- Confidence to interrogate and collect key information over the phone.
- Great prioritising and workload management.
- Strong attention to detail.
- Confidence with IT systems including Excel.
Core Hours - 37.5 per week, Monday–Friday
Location - Remote
Salary - £26,500 per annum, plus 20 days holiday and bank holidays pro rata.
Duration - 6 months with possibility to extend.
Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.
We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Motor Complaint Reviewer in Bath employer: EQ Hazell Carr
Join a dynamic team at a leading UK bank where your role as a Motor Complaint Reviewer will be valued and impactful. Enjoy a supportive remote work culture that prioritises employee well-being, offers 20 days of holiday plus bank holidays, and fosters professional growth through ongoing training and development opportunities. With a commitment to equality and diversity, this is an excellent opportunity for those seeking meaningful employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Complaint Reviewer in Bath
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the bank and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you would handle customer complaints and gather information effectively, as this is key for the Motor Complaint Reviewer role.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experience. Highlight any previous roles where you’ve successfully managed complaints or communicated complex information.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Motor Complaint Reviewer in Bath
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in financial services complaints. We want to see how your background aligns with the role of a Motor Complaint Reviewer, so don’t hold back on showcasing relevant skills!
Show Off Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your strong oral and written communication abilities in your application. Use clear and concise language, and maybe even include examples of how you've effectively handled complaints in the past.
Attention to Detail is Key:We’re looking for someone who pays close attention to detail, especially when it comes to logging complaint details and preparing letters. Highlight any experiences where your attention to detail made a difference, whether in previous jobs or projects.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at EQ Hazell Carr
✨Know Your Complaints Inside Out
Before the interview, brush up on common complaints in the motor finance sector. Familiarise yourself with typical scenarios and how they are resolved. This will show your understanding of the role and help you answer questions confidently.
✨Practice Your Communication Skills
Since you'll be handling complaints over the phone, practice articulating your thoughts clearly and concisely. Role-play with a friend or family member to simulate the interview environment and get comfortable with discussing sensitive topics.
✨Showcase Your Attention to Detail
Prepare examples from your past experience where your attention to detail made a difference. Whether it was logging complaint details accurately or ensuring all evidence was collected, these anecdotes will highlight your suitability for the role.
✨Familiarise Yourself with IT Systems
As the role involves using IT systems, make sure you're comfortable with basic software like Excel. If you have experience with any specific complaint management systems, mention that too. Being tech-savvy can set you apart from other candidates.
