At a Glance
- Tasks: Welcome visitors and support the team with various administrative tasks.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Enjoy flexible hours, birthday leave, and free meals on shift.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a heart-centred team making a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 10 - 12 € per hour.
Hours as and when required to cover annual leave / sickness at The Rowans, 399 Bickershaw Lane, Bickershaw, Wigan, WN2 5TE.
Role Overview
As a bank Receptionist at The Rowans, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events The Rowans host, such as summer fete, fundraising or even birthday parties for those who live here.
Responsibilities and Duties
- To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
- Represent The Rowans brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
- To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
- To update and replace the menus on the display boards and dining tables within the agreed timescales.
- Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable.
- NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes.
What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. The Rowans opened in October 2023; a 66 bed nursing and dementia specialist care home in the heart of Wigan, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, The Rowans is a place to live well and thrive. We are looking for people to join our heart‑centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Rowans.
Benefits of working at EQ Care
- Half day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work‑life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship. This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Receptionist (bank) in Wigan employer: EQ Care
At EQ Care Group, we pride ourselves on being an exceptional employer that values flexibility and work-life balance, making it an ideal place for those seeking meaningful employment. Our commitment to employee growth is evident through our dedicated Learning & Development programmes, while our heart-centred work culture fosters a supportive environment where every team member feels valued. Located in the welcoming community of Wigan, The Rowans offers a unique opportunity to be part of a compassionate team dedicated to providing high-quality care in a modern, comfortable setting.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (bank) in Wigan
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Rowans and EQ Care Group. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of something special.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for visitors. So, brush up on your verbal and written communication skills. Maybe even role-play with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your IT skills! Make sure you're familiar with Microsoft Office and any other relevant software. If you can demonstrate your tech-savviness during the interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! We want to make the application process as smooth as possible for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to joining our heart-centred team!
We think you need these skills to ace Receptionist (bank) in Wigan
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at The Rowans.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist. Highlight your relevant experience and skills, especially in communication and IT, as these are key for us in this position.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check for spelling and grammar mistakes, and ensure it reflects the welcoming presence we value at The Rowans.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Rowans!
How to prepare for a job interview at EQ Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a bank Receptionist at The Rowans. Familiarise yourself with tasks like welcoming visitors, answering calls, and supporting events. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Communication Skills
As a Receptionist, strong verbal and written communication skills are essential. Prepare examples from your past experiences where you effectively communicated with team members or handled challenging situations. This will highlight your ability to represent The Rowans brand professionally.
✨Emphasise Teamwork and Independence
The role requires both collaboration and self-motivation. Be ready to discuss how you've successfully worked in a team setting while also being able to take initiative on your own. This balance is key to thriving in the supportive environment at The Rowans.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions to ask about the team culture, training opportunities, or how they support work-life balance. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
