At a Glance
- Tasks: Lead a team to maintain high cleanliness and presentation standards in a boutique care environment.
- Company: Join EQ Care Group, a trusted provider of exceptional elderly care.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Other info: Be part of a new care home opening in Spring 2026 with excellent career prospects.
- Why this job: Make a real difference in creating a warm, welcoming home for residents.
- Qualifications: Experience in hospitality housekeeping and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
As Head Housekeeper, you will lead the domestic and laundry team, ensuring the households maintain outstanding levels of cleanliness, presentation and hygiene. Working within our Household Model of Care, you will support smaller, close-knit living environments that feel more like a boutique hotel than a traditional care setting. You will play a key role in shaping the environment and leading your team to deliver consistent, high-quality service.
Responsibilities and Duties
- Lead, train and support the housekeeping and laundry team
- Manage rotas to ensure appropriate staffing levels
- Maintain excellent cleanliness and presentation standards throughout the home
- Carry out audits, maintain records and manage stock control
- Conduct team meetings, one-to-ones and performance reviews
- Ensure compliance with Health and Safety, COSHH and infection control requirements
- Support a positive, professional and team-focused working environment
Skills, Qualifications and Abilities
- Experience in a hotel or hospitality housekeeping role, ideally at supervisory or management level
- Strong leadership and organisational skills
- A commitment to high standards and attention to detail
- Confident using IT systems and managing records
- A proactive approach with the ability to work independently and as part of a team
- A genuine interest in creating a welcoming, comfortable environment for others
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. Willow Lodge is to open in the Spring of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care.
Head Housekeeper (Head homemaker) in Surrey employer: EQ Care
At EQ Care Group, we pride ourselves on being an exceptional employer, offering a supportive and team-focused work culture that values compassion and emotional intelligence. As the Head Housekeeper at our new Willow Lodge in Redhill, you will not only lead a dedicated team but also have the opportunity to shape a warm and welcoming environment for residents, all while benefiting from ongoing professional development and a commitment to high standards of care. Join us in creating meaningful experiences in a boutique-style setting that feels like home.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper (Head homemaker) in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on EQ Care Group and Willow Lodge. Understanding their values and approach to care will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and housekeeping. Think about your past experiences and how they align with the role of Head Housekeeper. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Showcase your passion! During the interview, let your enthusiasm for creating a welcoming environment shine through. Share specific examples of how you've maintained high standards in previous roles, and don’t forget to highlight your commitment to teamwork and training others.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Head Housekeeper role!
We think you need these skills to ace Head Housekeeper (Head homemaker) in Surrey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about creating a welcoming environment and have a passion for high standards in cleanliness and presentation.
Tailor Your CV:Make sure your CV is tailored to the Head Housekeeper role. Highlight your experience in hospitality and any leadership roles you've had. We love seeing how your skills align with our values and the responsibilities of the position!
Be Specific About Your Experience:Don’t just list your previous jobs—give us specific examples of how you’ve led teams, managed cleanliness standards, or improved processes. We’re looking for concrete evidence of your ability to maintain high-quality service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at EQ Care
✨Know Your Stuff
Before the interview, make sure you understand the role of Head Housekeeper inside out. Familiarise yourself with the responsibilities listed in the job description, especially around leading a team and maintaining high cleanliness standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll be leading a team, so be ready to discuss your leadership style. Think of examples from your past experiences where you've successfully trained or supported a team. Highlight how you’ve managed rotas or conducted performance reviews, as this will demonstrate your organisational skills and ability to motivate others.
✨Emphasise Attention to Detail
In this role, attention to detail is crucial. Prepare to share specific instances where your keen eye for detail made a difference in maintaining cleanliness or presentation standards. This could be anything from implementing a new cleaning protocol to ensuring compliance with health and safety regulations.
✨Be Personable and Passionate
Willow Lodge is all about creating a warm, welcoming environment. During your interview, let your personality shine through! Share your passion for providing exceptional service and how you can contribute to a positive atmosphere. This will resonate well with the interviewers, who are looking for someone who aligns with their values of compassionate care.
