At a Glance
- Tasks: Welcome visitors and support the home administrator with various tasks.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Enjoy 28 days annual leave, birthday off, and free meals on shift.
- Other info: Exciting opportunity at our new Willow Lodge opening in Spring 2026.
- Why this job: Be part of a heart-centred team making a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Willow Lodge is the first in our portfolio to operate the Household Model of Care — a fresh, relationship-led approach built around small, familiar communities of around 12 people within the home. Are you looking for a better work–life balance? Want to be part of an organisation that genuinely cares about you? If you answered yes, what are you waiting for? Apply today.
As the weekend Receptionist at Willow Lodge, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events Willow Lodge hosts, such as summer fete, fundraising or even birthday parties for those who live at the home.
Responsibilities and Duties- To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
- Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
- To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
- To update and replace the menus on the display boards and dining tables within the agreed timescales.
- Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.
- Strong verbal and written communication skills.
- Experience within a similar environment desirable.
- NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
Willow Lodge is to open in the Spring of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.
Benefits of working at EQ Care- ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
- Salary advance scheme – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals (Terms apply).
Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.
This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Weekend Receptionist in Redhill employer: EQ Care
At EQ Care Group, we prioritise a supportive and compassionate work environment, making us an excellent employer for those seeking meaningful roles in elderly care. As a Weekend Receptionist at Willow Lodge, you will enjoy a healthy work-life balance with benefits such as 28 days of annual leave, a birthday half-day off, and opportunities for continuous learning and development. Our commitment to emotional intelligence and personalised care ensures that every team member feels valued and part of a heart-centred community in our newly built care home in Redhill.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Receptionist in Redhill
✨Tip Number 1
Get to know the company culture! Before your interview, check out Willow Lodge's website and social media. Understanding their values and approach will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for visitors and families. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or events in the past. Whether it's coordinating a small gathering or keeping track of supplies, demonstrating your ability to stay organised will impress the hiring team.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Weekend Receptionist in Redhill
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Willow Lodge.
Tailor Your Application:Make sure to tailor your application to the Weekend Receptionist role. Highlight any relevant experience you have, especially in customer service or administration, and relate it back to how you can contribute to our warm, welcoming environment.
Keep It Clear and Concise:We appreciate clarity! Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your skills and experiences quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Willow Lodge. We can’t wait to hear from you!
How to prepare for a job interview at EQ Care
✨Know the Company
Before your interview, take some time to research Willow Lodge and EQ Care Group. Understand their values, especially their focus on compassionate care and community. This will help you align your answers with what they truly care about.
✨Showcase Your Communication Skills
As a receptionist, strong verbal and written communication skills are key. Prepare examples from your past experiences where you effectively communicated with visitors or team members. This will demonstrate your ability to represent the Willow Lodge brand professionally.
✨Be Ready for Practical Questions
Expect questions that assess your organisational skills and IT proficiency. Think of scenarios where you managed tasks like ordering supplies or maintaining records. Highlight your ability to learn new systems quickly, as this is crucial for the role.
✨Emphasise Teamwork and Independence
Willow Lodge values collaboration but also self-motivation. Be prepared to discuss how you've successfully worked in a team setting while also being able to take initiative on your own. This balance is essential for the role of a weekend receptionist.
