At a Glance
- Tasks: Welcome visitors and support the team with various administrative tasks.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Enjoy a birthday off, 28 days leave, and free meals on shift.
- Other info: Be part of a heart-centred team in a modern care home.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a willingness to learn.
- Receptionist (Part-time)
- £4,956 per annum
- 7.5 hours per week to include alternate weekends and to cover annual leave
- Cedar Lodge, Eastfield Lane, Whitchurch-on-Thames, Reading, RG8 7EJ
Role Overview
As a Receptionist at Cedar Lodge, you will be a key member of the reception team and play an integral part of the home.
You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile.
You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events Cedar Lodge host, such as summer fete, fundraising or even birthday parties for those who live here.
Responsibilities and Duties
- To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
- Represent the Cedar Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
- To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
- To update and replace the menus on the display boards and dining tables within the agreed timescales
- Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable
- NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
- The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive.
Operating for three years now, we currently have five homes, with more being built to expand our portfolio.
We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs.
Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes.
What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
Cedar Lodge opened in July 2025; a 45-bed nursing and dementia specialist care home in the heart of Whitchurch-on-Thames, combines modern comfort with classic charm, offering a welcoming home for people who need care & support.
With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Cedar Lodge is a place to live well and thrive.
We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Cedar Lodge.
Benefits of working at EQ Care
• ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa.
We are unable to offer visa sponsorship.
** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice
Receptionist (Part-time) employer: EQ Care
At EQ Care Group, we pride ourselves on being an exceptional employer, offering a warm and supportive work environment at Cedar Lodge in Whitchurch-on-Thames. Our commitment to employee growth is reflected in our dedicated learning and development opportunities, alongside benefits like a birthday half-day off, a Blue Light Discount Card, and a contributory pension scheme. Join our heart-centred team where your contributions are recognised, and you can truly make a difference in the lives of those we care for.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part-time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like EQ Care and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at EQ Care and let us see your personality shine through!
We think you need these skills to ace Receptionist (Part-time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and EQ Care.
Get Familiar with Our Brand:Before applying, take some time to learn about EQ Care and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at EQ Care
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress EQ Care.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which EQ Care will surely appreciate.
