At a Glance
- Tasks: Welcome visitors and support the team with various administrative tasks.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Flexible hours, work-life balance, and a caring environment.
- Other info: Exciting opportunities for personal growth in a new care home.
- Why this job: Be part of a team that makes a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 10 - 12 € per hour.
Hours as and when required to cover annual leave / sickness at The Rowans, 399 Bickershaw Lane, Bickershaw, Wigan, WN2 5TE.
Role Overview
As a bank Receptionist at The Rowans, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events The Rowans host, such as summer fete, fundraising or even birthday parties for those who live here.
Responsibilities and Duties
- To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
- Represent The Rowans brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
- To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
- To update and replace the menus on the display boards and dining tables within the agreed timescales.
- Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable.
- NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. The Rowans opened in October 2023; a 66 bed nursing and dementia specialist care home in the heart of Wigan, combining modern comfort with classic charm, offering a welcoming home for people who need care.
Receptionist (bank) employer: EQ Care
At EQ Care Group, we pride ourselves on being an exceptional employer that values flexibility and work-life balance, making it an ideal place for those seeking meaningful employment. As a bank Receptionist at The Rowans in Wigan, you will be part of a compassionate team dedicated to providing high-quality care, with opportunities for personal growth and development in a supportive environment. Join us in creating enriching experiences for our residents while enjoying a warm and welcoming workplace culture that truly cares about you.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (bank)
✨Tip Number 1
Get to know the company! Before you step into that interview, do a bit of research on The Rowans and EQ Care Group. Understanding their values and what makes them tick will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and run through some common interview questions. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a role like receptionist where you'll be the face of the organisation. Make sure you look smart and professional to show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist (bank)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at The Rowans.
Tailor Your Application:Make sure to tailor your application to the specific role of Receptionist. Highlight your relevant experience and skills, especially in communication and IT, as these are key for us in this position.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check for spelling and grammar mistakes, and ensure it reflects the welcoming presence we value at The Rowans.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Rowans!
How to prepare for a job interview at EQ Care
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a bank Receptionist at The Rowans. Familiarise yourself with tasks like managing calls, welcoming visitors, and supporting events. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
As a Receptionist, strong verbal and written communication skills are essential. During the interview, be prepared to discuss how you've effectively communicated in previous roles. You might even want to share specific examples where your communication made a positive impact.
✨Emphasise Teamwork and Independence
The job requires both collaboration and self-motivation. Be ready to talk about times when you've successfully worked as part of a team, as well as instances where you've taken initiative on your own. This will show that you can adapt to different working styles.
✨Demonstrate Your IT Proficiency
Since the role involves using Microsoft Office and other internal applications, brush up on your IT skills before the interview. You could mention any relevant experience or training you've had, and express your willingness to learn new systems quickly if needed.
