At a Glance
- Tasks: Welcome visitors and support the team with various administrative tasks.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Flexible hours, work-life balance, and a caring environment.
- Other info: Exciting opportunities for personal growth in a new care home.
- Why this job: Be part of a team that makes a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn.
The predicted salary is between 10 - 12 £ per hour.
Hours as and when required to cover annual leave / sickness at The Rowans, 399 Bickershaw Lane, Bickershaw, Wigan, WN2 5TE.
Role Overview
As a bank Receptionist at The Rowans, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events The Rowans host, such as summer fete, fundraising or even birthday parties for those who live here.
Responsibilities and Duties
- To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
- Represent The Rowans brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
- To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
- To update and replace the menus on the display boards and dining tables within the agreed timescales.
- Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable.
- NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. The Rowans opened in October 2023; a 66 bed nursing and dementia specialist care home in the heart of Wigan, combining modern comfort with classic charm, offering a welcoming home for people who need care.
Receptionist (bank) employer: EQ Care
Acer Lodge is an exceptional employer located in the heart of Blackburn, offering a supportive and heart-centred work environment for Registered Nurses. With benefits such as a birthday half-day off, a Blue Light Discount Card, and a strong focus on continuous learning and development, we prioritise employee well-being and career growth. Join our dedicated team to make a meaningful impact in the lives of our residents while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (bank)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EQ Care. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EQ Care before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist (bank)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EQ Care:Your cover letter is your chance to shine! Tell us why you want to work at EQ Care specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EQ Care!
How to prepare for a job interview at EQ Care
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
