At a Glance
- Tasks: Plan and organise engaging activities to enrich residents' lives and foster community connections.
- Company: Join EQ Care Group, a compassionate provider of exceptional elderly care.
- Benefits: Enjoy a birthday half-day off, 28 days leave, and free meals on shift.
- Other info: Great opportunities for personal growth and career development in a heart-centred team.
- Why this job: Make a real difference in people's lives while working in a supportive, family-like environment.
- Qualifications: Passionate, creative, and community-oriented individuals with IT skills are encouraged to apply.
We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead). This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside Cedar Lodge.
Responsibilities and Duties
- Enrichment & Engagement: Plan and organise social events, birthday celebrations, and fundraising activities that bring joy and fulfilment to our residents.
- Community Integration: Foster connections with local schools, churches, and other community organisations to enhance experiences.
- Outdoor Activities: Encourage participation in outdoor activities, including gardening and community outings, using our branded black cab.
- Family-Like Atmosphere: Uphold our ‘Ohana’ ethos by ensuring every person feels secure, loved, and part of our extended family.
Skills, Qualifications and Abilities
- Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
- Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
- Community-Oriented: You value connections with the wider community and can engage others in meaningful ways.
- Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self‑motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes, with more being built to expand our portfolio. We specialise in delivering high‑quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
Cedar Lodge opened in July 2025; a 45‑bed nursing and dementia specialist care home in the heart of Whitchurch-on-Thames, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en‑suite bedrooms, spectacular communal areas, and beautiful gardens, Cedar Lodge is a place to live well and thrive. We are looking for people to join our heart‑centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Cedar Lodge.
Benefits of working at EQ Care
- ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work‑life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals (Terms apply).
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship. This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Reading employer: EQ Care
Cedar Lodge Care Home, part of EQ Care Group, is an exceptional employer dedicated to creating a warm and compassionate environment for both residents and staff. With a strong focus on employee growth through continuous training and development, alongside a supportive work culture that values community and personal connections, Cedar Lodge offers unique benefits such as a birthday half-day off, a Blue Light Discount Card, and free meals during shifts. Join our heart-centred team in Whitchurch-on-Thames, where you can make a meaningful impact in the lives of others while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Reading
✨Get Involved in Wellness Communities
Dive into local wellness and health coaching communities, both online and offline. Join Facebook groups or forums where health coaches gather to share tips and opportunities. You never know when a connection might lead to a full-time gig at a place like EQ Care!
✨Attend Wellness Workshops and Events
Search for wellness conferences, workshops, or meet-ups happening in your area. These events are goldmines for networking and often have job boards where you can find openings, including listings from companies like EQ Care.
✨Showcase Your Skills Online
Create a personal blog or social media accounts focused on health and wellness coaching. Share your insights, tips, and success stories. This not only demonstrates your expertise but also increases your visibility to potential employers like EQ Care.
✨Utilise Your Connections
Don't underestimate the power of word-of-mouth! After connecting with people at events or online, reach out to friends and acquaintances who are in the wellness industry. A simple coffee chat could land you a full-time role at EQ Care!
We think you need these skills to ace Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Reading
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at EQ Care
✨Showcase Your Coaching Techniques
Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
✨Demonstrate Your Knowledge of Wellness Tools
Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with EQ Care's Values
Before the interview, dig deep into EQ Care's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
