At a Glance
- Tasks: Welcome visitors and support the team with various administrative tasks.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Enjoy flexible hours, competitive pay, and great perks like free meals and birthday leave.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be part of a heart-centred team making a real difference in people's lives.
- Qualifications: Strong communication skills and a willingness to learn are essential.
The predicted salary is between 25000 - 27000 € per year.
£12.71 per hour
Hours: as and when required to cover annual leave / sickness
The Rowans, 399 Bickershaw Lane, Bickershaw, Wigan, WN2 5TE.
Role Overview
As a bank Receptionist at The Rowans, you will be a key member of the reception team and play an integral part of the home. You will be the first port of call to welcome visitors, families as well as internal and external stakeholders with a smile. You will support the home administrator, answer incoming calls, scan documents, assist with recruitment and events hosted by The Rowans such as summer fete, fundraising or even birthday parties for those who live here.
Responsibilities and Duties
- To maintain and regularly check the stationary cupboard and be responsible for ordering of goods when needed.
- Represent The Rowans brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
- To update and maintain the relatives email addresses on the relevant database and ensure all records and files are kept up to date, archived, filed and disposed accordingly.
- To update and replace the menus on the display boards and dining tables within the agreed timescales.
- Perform any additional duties as assigned by the Administrator to support the overall functioning of the home.
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable.
- NVQ Level 2 in Administration (or equivalent) or a willingness to complete this qualification if not already obtained.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. The Rowans opened in October 2023; a 66 bed nursing and dementia specialist care home in the heart of Wigan, combines modern comfort with classic charm, offering a welcoming home for people who need care & support.
Benefits of working at EQ Care
- Half day off for your birthday - start your celebrations early!
- Blue Light Discount Card - access exclusive savings and offers.
- 28 days of annual leave (pro rata) - enjoy a healthy work-life balance.
- Salary advance scheme (Level) - access earned pay when you need it.
- Contributory pension - helping you plan for your future.
- Dedicated Learning & Development - continuous training and career growth opportunities.
- Team member rewards - recognising and celebrating your hard work.
- Free meals on shift - enjoy a meal on us while you work.
- Free tax review service - making sure you keep more of what you earn.
- Refer a friend scheme - earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship.
This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Receptionist (bank) in Wigan employer: EQ Care Group
At EQ Care Group, we pride ourselves on being an exceptional employer that values flexibility and work-life balance, making it an ideal workplace for those seeking meaningful employment. Our commitment to employee growth is evident through dedicated learning and development opportunities, alongside a supportive work culture that prioritises compassion and teamwork. Located in the heart of Wigan, The Rowans offers a modern yet warm environment where you can thrive while contributing to the well-being of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (bank) in Wigan
✨Tip Number 1
Make sure to research The Rowans and EQ Care Group before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for visitors. Role-play common scenarios with a friend to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Don’t forget to highlight your IT skills during the interview. Mention any experience you have with Microsoft Office or similar applications, as this will show you're ready to hit the ground running in a tech-savvy environment.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our heart-centred team at The Rowans.
We think you need these skills to ace Receptionist (bank) in Wigan
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team at The Rowans.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience and skills that match the job description. We’re looking for strong communication skills and a friendly attitude, so showcase any previous roles where you’ve excelled in these areas.
Keep It Professional:While we love a bit of personality, remember to keep your application professional. Use clear language, check for spelling and grammar mistakes, and ensure your formatting is neat. First impressions count!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at EQ Care Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a bank receptionist at The Rowans. Familiarise yourself with the tasks mentioned in the job description, like maintaining records and supporting events. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Communication Skills
As a receptionist, strong verbal and written communication skills are crucial. Prepare examples from your past experiences where you effectively communicated with visitors or team members. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Emphasise Teamwork and Independence
The job requires both collaboration and self-motivation. Be ready to discuss how you've successfully worked as part of a team in previous roles, as well as instances where you took initiative and worked independently. This will show that you can adapt to different working styles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or what a typical day looks like for a receptionist at The Rowans. This not only shows your interest but also helps you determine if the role is the right fit for you.
