At a Glance
- Tasks: Plan fun activities and create meaningful experiences for residents at The Maples.
- Company: Join a heart-centred team at a modern care home in Telford.
- Benefits: Enjoy a birthday half-day off, competitive salary, and free meals on shift.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real difference in people's lives while having fun every day!
- Qualifications: Passionate, creative, and community-oriented individuals with IT skills.
The predicted salary is between 26436 - 26436 £ per year.
- Activities & Wellbeing Co-ordinator (Customer Experience Lead)
- The Maples Care Home, Telford
- Activities & Wellbeing Co-ordinator (Customer Experience Lead)
- £26,436 per annum
- 40 hours per week
- The Maples, Randlay Avenue, Randlay, Telford, TF3 2LH
Role Overview
Do you want to have fun and make peoples day every day?!
Do you believe older people have so much to teach us and so much to give?
Do you understand that living with purpose is key to the lives of everyone?
Are you great at helping people and enabling people to feel special?
Are you tech savvy and great at social media?
Then we may have the role for you!
We’re looking for a creative, enthusiastic and caring Activities & Wellbeing Co-ordinator (Customer Experience Lead) to join our team at The Maples— a Good-rated CQC care home where we’re passionate about creating exceptional experiences for the people who live with us.
Responsibilities and Duties
- Planning meaningful activities, entertainment, celebrations and events.
- Creating experiences around residents’ interests, hobbies and life stories.
- Organising outings, gardening and community activities.
- Building relationships with local schools, community groups and organisations.
- Working with families to create a strong sense of belonging.
- Bringing our ‘Ohana’ ethos to life — making everyone feel valued and included all day, every day.
Skills, Qualifications and Abilities
- Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
- Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
- Community-Oriented: You value connections with the wider community and can engage others in meaningful ways.
- Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
- The Care Home and Company
The Maples opened in May 2023; a 70 bed nursing and dementia specialist care home in the heart of Telford, combines modern comfort with classic charm, offering a welcoming home for people who need care & support.
With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, The Maples is a place to live well and thrive.
We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Maples
To find out more information about EQ Care, please visit our website: www. eqcare. org
Benefits of working at EQ Care
• ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa.
We are unable to offer visa sponsorship.
** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice
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Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Telford employer: EQ Care Group
Cedar Lodge Care Home is an exceptional employer that prioritises the well-being and growth of its team members. With a heart-centred work culture, employees enjoy benefits such as a birthday half-day off, a Blue Light Discount Card, and continuous learning opportunities, all while working in a beautiful, supportive environment dedicated to providing high-quality care. Join us in making a meaningful impact in the lives of our residents in the charming setting of Whitchurch-on-Thames.
StudySmarter Expert Advice🤫
We think this is how you could land Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Telford
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We think you need these skills to ace Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Telford
Some tips for your application 🫡
Show Off Your Qualifications:In the wellness and health coaching world, your certifications are key! Make sure to highlight any relevant qualifications, such as health coach certifications, nutrition credentials, or any workshops you've attended. We want to see how you can apply your knowledge in real-world scenarios!
Craft a Relatable Cover Letter:Your cover letter should express your passion for helping others achieve wellness goals. Share any personal experiences or stories that led you to this field. This helps us see the genuine person behind the application — we love a good personal touch!
Highlight Your Coaching Approach:Describe your coaching style or methodology within your CV. Whether you're into holistic approaches, behaviour change techniques, or motivational interviewing, let us know! This helps us understand how you might connect with potential clients and fit into our team.
Professional but Approachable Formatting:When you're crafting your CV, keep it clear and easy to read, but don’t shy away from a bit of colour or personality! Use bullet points to make your experience pop, and consider including a brief personal statement to summarise your coaching philosophy. We all appreciate a well-organised document that reflects who you are!
How to prepare for a job interview at EQ Care Group
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Make sure you can explain your coaching methodologies clearly. Think about how you approach client goals and what techniques you use—whether it’s motivational interviewing or goal-setting strategies. Practise presenting case scenarios to highlight how you help individuals in their wellness journeys.
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Be prepared to discuss specific health and wellness tools or technologies you’re familiar with. If you use apps or software for tracking progress or facilitating communication with clients, mention these. Showing you’re tech-savvy can really give you an edge, especially as coaching often involves leveraging these tools.
✨Align with EQ Care Group's Values
Before the interview, dig deep into EQ Care Group's ethos and wellness philosophy. Speak about why these resonate with you and how your coaching aligns with their vision. It’ll show that you’re not just seeking a job, but that you genuinely want to be part of their mission.
✨Prepare for Real-Life Scenarios
In full-time roles, they might want to see how you handle real-life coaching situations. Prepare for role-playing exercises or questions about how you’d tackle specific challenges clients might face—this can really demonstrate your practical experience and problem-solving skills.
