At a Glance
- Tasks: Build meaningful relationships and support families in choosing care for their loved ones.
- Company: Join Alder Lodge, a heart-centred care home focused on community and compassion.
- Benefits: Enjoy a birthday half-day off, competitive leave, and free meals while you work.
- Other info: Be part of a new, modern care home opening in 2027 with excellent career opportunities.
- Why this job: Make a real difference in people's lives while achieving personal and professional growth.
- Qualifications: Strong communication skills and a caring attitude are essential; experience is a plus.
The predicted salary is between 24300 - 29700 £ per year.
Client Relations Manager (Customer Focus Lead) at Alder Lodge, Bishops Waltham.
Role Overview
Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community? Helping people make the decision to choose full time care is a rewarding career – enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role!
Our Household Model has been designed to create a much smaller, more personal community. Rather than people feeling like they are living in a large care home, each household will be home to approximately 9–12 people living together, creating a genuine sense of community, familiarity and belonging.
We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in Alder Lodge.
Responsibilities and Duties
- Meeting discharge teams at NHS and private hospitals
- Involvement in and liaison with discharge teams around referrals for our enablement suite
- Ensuring all businesses in the area know who we are and what we do
- Fostering fantastic relationships with social work and mental health teams
- Creating community events in order to break pre-conceptions of care homes
- Supporting the Home Manager and Customer Experience Leads to create purposeful activity
- Supporting the Home and Customer Experience Leads to ensure a day-to-day presence on social media including Facebook
- Driving scores high on Google reviews and Specialist Market tools
- Thinking outside the box – e.g charity days, supporting community drives or walking 26 miles!
- Being the face people trust to help get solutions to their needs
- Creating information events for older people and their families in the community
- Ensure the home is fully occupied
- Ensure the budgeted rate is achieved
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable
- You need to be flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
The Care Home and The Company
Alder Lodge is to open at the beginning of 2027. Our newly built 66-bed nursing and dementia specialist care home, is in the heart of Bishops Waltham combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Alder Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Alder Lodge.
Benefits of working at EQ Care
- ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.
Client Relations Manager (Customer Focus Lead) in Southampton employer: EQ Care Group
Cedar Lodge Care Home is an exceptional employer that prioritises the well-being and growth of its team members. With a heart-centred work culture, employees enjoy benefits such as a birthday half-day off, a Blue Light Discount Card, and continuous learning opportunities, all while working in a beautiful, supportive environment dedicated to providing high-quality care. Join us in making a meaningful impact in the lives of our residents in the charming setting of Whitchurch-on-Thames.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Manager (Customer Focus Lead) in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EQ Care Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EQ Care Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relations Manager (Customer Focus Lead) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EQ Care Group:Your cover letter is your chance to shine! Tell us why you want to work at EQ Care Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EQ Care Group!
How to prepare for a job interview at EQ Care Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
