At a Glance
- Tasks: Support individuals with daily living activities in a warm, homely environment.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Enjoy a birthday half-day off, 28 days leave, and free meals on shift.
- Other info: Be part of a heart-centred team in a brand-new care home opening soon.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Strong communication skills and a caring attitude are essential.
8am - 8pm Days, 8pm - 8am Nights, £30,201 per annum (pro rata), 44 hours per week to include alternate weekends (or less if you’d like).
Willow Lodge, Redhill, Surrey, RH1 6YY.
You currently work in Home Care, you don’t have confirmed hours and you don’t always know where you are going when you are assigned your visits for the day, the week and the month. You love supporting people in their own home and you are passionate about enabling people to do the most they can for themselves. You get that purpose and belonging are absolutely key to every human being and that these become even more important as people grow older. You see people’s vulnerability, at the same time as celebrating their strengths. You’re not afraid to help people and people have told you for as long as you remember that you are a great friend, an amazing listener and have a heart of gold.
If this describes you – please read on as we have a role that will enable you to have confirmed and contracted hours, supporting people with all the usual activities of daily living including outings, cleaning, dancing and food prep to support getting out of or into bed, personal care and dressing, preparing food, and taking medication, and all that life entails in between! And the best part? You get to support the same people, in the same building every day – no travelling in between!
Role Overview
You will be part of something truly special. Willow Lodge is the first in our portfolio to operate the Household Model of Care—a fresh, relationship-led approach built around small, familiar communities of around 12 people within the home. Are you looking for a better work–life balance? Want to be part of an organisation that genuinely cares about you? If you answered yes, what are you waiting for? Apply today.
As a Universal Care Companion at Willow Lodge, you’ll be at the very heart of the household. You’ll support people with all aspects of daily living, including cooking, cleaning, and personal care, helping to create a warm, safe, and homely environment. You’ll receive full training, including medication administration and food hygiene, to support you confidently in your role.
We believe that when you are well, the people who live in our households are well too—so fun really matters here. We want you to sit down, share meals you’ve cooked, build meaningful relationships, and truly enjoy the time you spend with the amazing people we support. This is more than a job. It’s a place to care and to be part of something special.
Responsibilities and Duties
- To support people with intimate washing/drying, how they wish to be dressed and presented, including shaving, hair style, nails, teeth.
- Represent the Willow Lodge brand by maintaining a professional and welcoming presence for all team members, residents, and visitors.
- Attend and actively contribute to team meetings and monthly lessons learned labs.
- Perform any additional duties as assigned by the Home Manager to support the overall functioning of the household.
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable.
- You need to be flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
Willow Lodge is to open in the Spring of 2026. Our newly built 78-bed nursing and dementia specialist care home, which includes 2 dedicated respite studios in the heart of Redhill, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Willow Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Willow Lodge.
Benefits of working at EQ Care
- ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.
This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Home Support Care Worker (Universal Care Companion) in Redhill employer: EQ Care Group
Cedar Lodge Care Home is an exceptional employer that prioritises the well-being and growth of its team members. With a heart-centred work culture, employees enjoy benefits such as a birthday half-day off, a Blue Light Discount Card, and continuous learning opportunities, all while working in a beautiful, supportive environment dedicated to providing high-quality care. Join us in making a meaningful impact in the lives of our residents in the charming setting of Whitchurch-on-Thames.
StudySmarter Expert Advice🤫
We think this is how you could land Home Support Care Worker (Universal Care Companion) in Redhill
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in. Plus, it gives you some great talking points during the chat!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show your passion for care! During the interview, share personal stories that highlight your experience and dedication to supporting others. It’s all about connecting with the interviewer on a human level.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Home Support Care Worker (Universal Care Companion) in Redhill
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for caring and supporting others.
Tailor Your Application:Make sure to highlight your relevant experience in home care. Mention specific skills that align with the role, like your ability to connect with people and support their daily living activities.
Show Your Enthusiasm:Let us know why you’re excited about this role at Willow Lodge! Share what makes you passionate about working in a care environment and how you can contribute to our community.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out on this opportunity!
How to prepare for a job interview at EQ Care Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Home Support Care Worker. Familiarise yourself with the daily tasks, such as personal care and meal preparation, so you can confidently discuss how your experience aligns with these duties.
✨Showcase Your People Skills
This role is all about building relationships, so be ready to share examples of how you've connected with others in previous jobs. Highlight your listening skills and any experiences where you've made a positive impact on someone's life.
✨Emphasise Your Flexibility
Since the job requires adaptability, be prepared to discuss times when you've had to adjust to changing circumstances. Whether it's managing unexpected situations or working varied hours, showing that you're flexible will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at Willow Lodge or how they implement their Household Model of Care. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
