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- Tasks: Build meaningful relationships and support families in choosing care for their loved ones.
- Company: EQ Care Group, a compassionate provider of exceptional elderly care.
- Benefits: Birthday off, Blue Light discounts, 28 days leave, and free meals on shift.
- Other info: Join a heart-centred team dedicated to enriching lives in a modern care home.
- Why this job: Make a real difference in your community while achieving personal and professional growth.
- Qualifications: Strong communication skills and a caring attitude; experience in similar roles is a plus.
£40,000 per annum plus commission
40 hours per week
The Oaks, 150 Rubery Lane, Rubery, Birmingham, B45 9AY
Role Overview
Do you love sales, but are tired of the same old sales roles? Do you want to make a real difference to the lives of people within the local community? Do you want to help people when times get tough? Helping people make the decision to choose full time care is a rewarding career – enabling people to live their best lives, whilst remaining close to their loved ones. If you are an emotionally intelligent, kind, supportive person, who also understands how revenue generation ensures the future of social care, then you may be perfect for this role!
We are looking for a mix between Alan Sugar and Mother Theresa! We want someone who is compassionate and passionate. Compassion is needed to help families through a difficult time and passion is needed to ensure that we achieve our occupancy targets and create great lives for the people who live in The Oaks.
Responsibilities and Duties
- Meeting discharge teams at NHS and private hospitals
- Involvement in and liaison with discharge teams around referrals for our enablement suite
- Ensuring all businesses in the area know who we are and what we do
- Fostering fantastic relationships with social work and mental health teams
- Creating community events in order to break pre-conceptions of care homes
- Supporting the Home Manager and Customer Experience Leads to create purposeful activity
- Supporting the Home and Customer Experience Leads to ensure a day-to-day presence on social media including Facebook
- Driving scores high on Google reviews and Specialist Market tools
- Thinking outside the box – e.g charity days, supporting community drives or walking 26 miles!
- Being the face people trust to help get solutions to their needs
- Creating information events for older people and their families in the community
- Ensure the home is fully occupied
- Ensure the budgeted rate is achieved
Skills, Qualifications and Abilities
- Strong verbal and written communication skills.
- Experience within a similar environment desirable
- You need to be flexible, patient, with a ‘can do’ caring attitude, and a real 'people person'
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high-quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
The Oaks opened in July 2023; a 71-bed nursing and dementia specialist care home in the heart of Rubery, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, The Oaks is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Oaks.
Benefits of working at EQ Care
- ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work-life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you will need to be able to provide a valid right to work. We cannot provide sponsorship.
This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Client Relations Manager employer: EQ Care Group
Contact Detail:
EQ Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Manager
✨Tip Number 1
Get to know the company inside out! Research EQ Care Group and The Oaks, so you can chat about their values and mission during your interview. Show us that you’re not just another candidate, but someone who genuinely cares about making a difference in the community.
✨Tip Number 2
Network like a pro! Attend local events or connect with professionals in the care sector on social media. Building relationships can open doors and give you insights into what it’s really like to work at The Oaks.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills and experiences align with the role of Client Relations Manager. We want to hear about your compassion and passion, so have some real-life examples ready to share.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Client Relations Manager
Some tips for your application 🫡
Show Your Heart: When writing your application, let your compassion shine through! We want to see how you connect with people and how your emotional intelligence can make a difference in our community.
Be Clear and Concise: Make sure your written application is easy to read. Use clear language and structure your thoughts well. We appreciate a good story, but keep it relevant to the role of Client Relations Manager!
Highlight Relevant Experience: Share any past experiences that relate to sales or customer relations. We’re looking for someone who understands the balance between compassion and revenue generation, so don’t hold back on those examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this heart-centred role at The Oaks!
How to prepare for a job interview at EQ Care Group
✨Show Your Compassion
As a Client Relations Manager, emotional intelligence is key. Be prepared to share examples of how you've supported others in tough situations. This will demonstrate your ability to connect with families during difficult times.
✨Know the Community
Familiarise yourself with the local area and its needs. Research community events or organisations that align with the role. Showing that you understand the community will highlight your commitment to making a difference.
✨Demonstrate Sales Savvy
While compassion is crucial, don’t forget to showcase your sales skills. Prepare to discuss how you’ve successfully met targets in previous roles. Think about creative strategies you could implement to drive occupancy at The Oaks.
✨Engage with Social Media
Since the role involves a presence on social media, be ready to talk about your experience with platforms like Facebook. Share ideas for engaging content that could help promote The Oaks and foster community relationships.