At a Glance
- Tasks: Plan and organise engaging activities to enrich residents' lives at Acer Lodge.
- Company: Join EQ Care Group, a compassionate provider of exceptional elderly care.
- Benefits: Enjoy a birthday half-day off, 28 days leave, and free meals on shift.
- Other info: Be part of a heart-centred team in a modern, welcoming care home.
- Why this job: Make a real difference in people's lives while fostering community connections.
- Qualifications: Passionate, creative, and community-oriented individuals with IT skills.
The predicted salary is between 19827 - 19827 £ per year.
- Activities & Wellbeing Co-ordinator (Customer Experience Lead)
- Acer Lodge Care Home, Blackburn
- £19,827 per annum
- 30 hours per week
Role Overview
We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead).
This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside of Acer Lodge.
Responsibilities and Duties
- Enrichment & Engagement: Plan and organise social events, birthday celebrations, and fundraising activities that bring joy and fulfilment to our residents.
- Community Integration: Foster connections with local schools, churches, and other community organisations to enhance experiences.
- Outdoor Activities: Encourage participation in outdoor activities, including gardening and community outings, using our branded black cab.
- Family‑Like Atmosphere: Uphold our ‘Ohana’ ethos by ensuring every person feels secure, loved, and part of our extended family.
Skills, Qualifications and Abilities
- Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
- Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
- Community‑Oriented: You value connections with the wider community and can engage others in meaningful ways.
- Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self‑motivated and capable of working independently.
- The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive.
Operating for three years now, we currently have five homes open, with more being built to expand our portfolio.
We specialise in delivering high‑quality care to those who need it most, with a focus on dementia care and other complex needs.
Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes.
What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care.
Acer Lodge opened in July 2024; a 70 bed nursing and dementia specialist care home in the heart of Blackburn, combines modern comfort with classic charm, offering a welcoming home for people who need care & support.
With spacious en‑suite bedrooms, spectacular communal areas, and beautiful gardens, Acer Lodge is a place to live well and thrive.
We are looking for people to join our heart‑centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Acer Lodge.
Benefits of working at EQ Care
• ½ day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work‑life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
- Please note
If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship.
This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
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Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Blackburn employer: EQ Care Group
Cedar Lodge Care Home is an exceptional employer that prioritises the well-being and growth of its team members. With a heart-centred work culture, employees enjoy benefits such as a birthday half-day off, a Blue Light Discount Card, and continuous learning opportunities, all while working in a beautiful, supportive environment dedicated to providing high-quality care. Join us in making a meaningful impact in the lives of our residents in the charming setting of Whitchurch-on-Thames.
StudySmarter Expert Advice🤫
We think this is how you could land Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Blackburn
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at EQ Care Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from EQ Care Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like EQ Care Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at EQ Care Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Blackburn
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to EQ Care Group:Before hitting send, make sure to tailor your application specifically to EQ Care Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at EQ Care Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
