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- Tasks: Plan fun events and activities to enrich the lives of our residents.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Enjoy a birthday half day off, 28 days leave, and free meals on shift.
- Other info: Be part of a heart-centred team in a modern, welcoming care home.
- Why this job: Make a real difference in people's lives while fostering community connections.
- Qualifications: Passionate, creative, and community-oriented individuals are encouraged to apply.
The predicted salary is between 19827 - 19827 £ per year.
£19,827 per annum
30 hours per week (Part Time)
The Oaks, 150 Rubery Lane, Rubery, Birmingham, B45 9AY
Role Overview
We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead). This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside The Oaks.
Responsibilities and Duties
- Enrichment & Engagement: Plan and organise social events, birthday celebrations, and fundraising activities that bring joy and fulfilment to our residents.
- Community Integration: Foster connections with local schools, churches, and other community organisations to enhance experiences.
- Outdoor Activities: Encourage participation in outdoor activities, including gardening and community outings, using our branded black cab.
- Family‑Like Atmosphere: Uphold our ‘Ohana’ ethos by ensuring every person feels secure, loved, and part of our extended family.
Skills, Qualifications and Abilities
- Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
- Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
- Community‑Oriented: You value connections with the wider community and can engage others in meaningful ways.
- Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self‑motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high‑quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. The Oaks opened in July 2023; a 71‑bed nursing and dementia specialist care home in the heart of Rubery, combining modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en‑suite bedrooms, spectacular communal areas, and beautiful gardens, The Oaks is a place to live well and thrive. We are looking for people to join our heart‑centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Oaks.
Benefits of working at EQ Care
- Half day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work‑life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship. This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Birmingham employer: EQ Care Group
Contact Detail:
EQ Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out EQ Care Group's values and ethos. This will help you connect your passion for community engagement with their mission during your chat.
✨Tip Number 2
Show off your creativity! Think of a unique event or activity you could organise for the residents. Bring this idea to the interview to demonstrate your enthusiasm and innovative spirit.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or other platforms. They can give you insider tips about the role and the team, plus it shows your genuine interest in becoming part of their family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our heart-centred team at The Oaks.
We think you need these skills to ace Activities & Wellbeing Co-ordinator (Customer Experience Lead) in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for making a difference shine through. We want to see that you genuinely care about enriching lives and fostering community connections.
Be Creative: This role is all about creativity and engagement, so don’t hold back! Share your fresh ideas for activities and events in your application. We love seeing innovative thinking!
Tailor Your Application: Make sure to align your skills and experiences with the responsibilities outlined in the job description. Highlight how your background makes you a perfect fit for our family-like atmosphere at The Oaks.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at EQ Care Group
✨Show Your Passion
Make sure to express your genuine desire to enrich the lives of residents. Share personal stories or experiences that highlight your caring nature and commitment to making a difference.
✨Be Creative with Ideas
Prepare some fresh ideas for activities and events you could organise. Think about how you can foster community connections and enhance the overall experience for residents, and be ready to discuss these in detail.
✨Demonstrate Community Engagement
Research local schools, churches, and organisations that could partner with The Oaks. Show your understanding of how these connections can benefit residents and enhance their sense of community.
✨Highlight Teamwork and Independence
Be ready to discuss examples of how you've successfully worked as part of a team, as well as times when you've taken initiative on your own. This role requires both collaboration and self-motivation, so showcasing both skills will be key.