At a Glance
- Tasks: Plan fun events and activities to enrich the lives of our residents.
- Company: Join EQ Care Group, a compassionate provider of elderly care.
- Benefits: Enjoy a birthday half day off, 28 days leave, and free meals on shift.
- Other info: Be part of a heart-centred team in a modern, welcoming care home.
- Why this job: Make a real difference in people's lives while fostering community connections.
- Qualifications: Passionate, creative, and community-oriented individuals are encouraged to apply.
The predicted salary is between 19827 - 19827 € per year.
£19,827 per annum
30 hours per week (Part Time)
The Oaks, 150 Rubery Lane, Rubery, Birmingham, B45 9AY
Role Overview
We are seeking an enthusiastic, creative, and caring individual to join our team as the Activities & Wellbeing Coordinator (Customer Experience Lead). This role is all about enriching the lives of the people who live here through meaningful engagement and fostering a strong sense of community both inside and outside The Oaks.
Responsibilities and Duties
- Enrichment & Engagement: Plan and organise social events, birthday celebrations, and fundraising activities that bring joy and fulfilment to our residents.
- Community Integration: Foster connections with local schools, churches, and other community organisations to enhance experiences.
- Outdoor Activities: Encourage participation in outdoor activities, including gardening and community outings, using our branded black cab.
- Family‑Like Atmosphere: Uphold our ‘Ohana’ ethos by ensuring every person feels secure, loved, and part of our extended family.
Skills, Qualifications and Abilities
- Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
- Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
- Community‑Oriented: You value connections with the wider community and can engage others in meaningful ways.
- Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
- Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
- Ability to work collaboratively as part of a team while also being self‑motivated and capable of working independently.
The Company and Care Home
EQ Care Group is a trusted provider of exceptional elderly care, dedicated to creating warm, compassionate environments where individuals can truly thrive. Operating for three years now, we currently have five homes open, with more being built to expand our portfolio. We specialise in delivering high‑quality care to those who need it most, with a focus on dementia care and other complex needs. Our approach goes beyond simply meeting physical needs—we strive to create meaningful, enriching experiences for the people living in our homes. What sets us apart is our commitment to emotional intelligence, compassionate service, and personalised care. The Oaks opened in July 2023; a 71‑bed nursing and dementia specialist care home in the heart of Rubery, combining modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en‑suite bedrooms, spectacular communal areas, and beautiful gardens, The Oaks is a place to live well and thrive. We are looking for people to join our heart‑centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at The Oaks.
Benefits of working at EQ Care
- Half day off for your birthday – start your celebrations early!
- Blue Light Discount Card – access exclusive savings and offers.
- 28 days of annual leave (pro rata) – enjoy a healthy work‑life balance.
- Salary advance scheme (Level) – access earned pay when you need it.
- Contributory pension – helping you plan for your future.
- Dedicated Learning & Development – continuous training and career growth opportunities.
- Team member rewards – recognising and celebrating your hard work.
- Free meals on shift – enjoy a meal on us while you work.
- Free tax review service – making sure you keep more of what you earn.
- Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)
Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship. This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice.
Activities & Wellbeing Co-ordinator (Customer Experience Lead) employer: EQ Care Group
At EQ Care Group, we pride ourselves on being an exceptional employer that values compassion and community. Our new care home, The Oaks, offers a nurturing environment where you can make a real difference in the lives of our residents while enjoying a supportive work culture, generous benefits like a birthday half-day off, and opportunities for personal and professional growth. Join us in creating a family-like atmosphere where every team member is celebrated and empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Activities & Wellbeing Co-ordinator (Customer Experience Lead)
✨Tip Number 1
Get to know the company culture! Before your interview, check out EQ Care Group's values and ethos. This will help you connect your passion for community engagement with their mission during your chat.
✨Tip Number 2
Show off your creativity! Think of a unique event or activity you could organise for the residents. Bring this idea to the interview to demonstrate your enthusiasm and innovative spirit.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or through community events. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our heart-centred team at The Oaks.
We think you need these skills to ace Activities & Wellbeing Co-ordinator (Customer Experience Lead)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for making a difference shine through. We want to see that genuine desire to enrich lives and create a community atmosphere at The Oaks.
Be Creative:This role is all about creativity and engagement, so don’t hold back! Share your fresh ideas for activities and events in your application. We love seeing innovative thoughts that can bring joy to our residents.
Highlight Community Connections:Make sure to mention any experience you have with community integration or working with local organisations. We value those connections, and it’s a great way to show us how you can enhance experiences for our residents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EQ Care Group
✨Show Your Passion
Make sure to express your genuine desire to enrich the lives of others. Share personal stories or experiences that highlight your caring nature and how you've made a difference in someone's life.
✨Be Creative with Ideas
Prepare some fresh ideas for activities and events you could organise. Think about how you can foster community connections and enhance the residents' experiences, and be ready to discuss these during the interview.
✨Demonstrate Team Spirit
Since this role involves working collaboratively, be prepared to talk about your experiences in team settings. Highlight how you’ve contributed to a positive atmosphere and supported your colleagues in achieving common goals.
✨Know the Company
Research EQ Care Group and The Oaks before your interview. Understand their ethos, values, and the importance they place on emotional intelligence and personalised care. This will show your commitment and help you align your answers with their mission.
