At a Glance
- Tasks: Support customers by answering calls and emails, managing bookings, and resolving queries.
- Company: Join Corpay, a dynamic company focused on customer support in the automotive sector.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Work in a supportive team environment with ongoing training and development.
- Why this job: Make a difference by helping customers navigate our products and services.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Corpay is currently hiring a Customer Support Advisor on a permanent basis within the UK Product Support division. This role is based in the Meriden office and reports directly to the Head of Product Support.
How We Work
As a Customer Support Advisor you will be expected to work from our Meriden office. Corpay will support you with assigned workspace, company‑issued equipment, formal training and ongoing support.
Role Responsibilities
- Answer telephone calls and respond to emails from service centre users and drivers.
- Handle first‑line queries from the 1link network of service centres.
- Process the work booking workflow for clients, including scheduling workshop appointments and bookings through the 1link platform.
- Manage cancellations, rescheduling and modifications to bookings, ensuring customers are informed of changes and alternative arrangements.
- Document all customer interactions in the company’s CRM system.
- Guide users through key product journeys and provide assistance as necessary.
- Assist with account‑related financial queries and process actions required.
- Understand the full product range and communicate key benefits to customers.
Qualifications & Skills
- Previous customer service or call‑centre experience.
- Experience in the automotive sector is preferred.
- Excellent telephone manner and clear verbal/written communication.
- Strong listening skills to understand and respond to customer needs.
- Analytical and critical‑thinking skills for efficient issue resolution.
- Ability to work collaboratively and contribute to a positive team environment.
- Capability to manage multiple tasks simultaneously while maintaining attention to detail.
Benefits & Perks
- 4× life insurance
- Pension scheme– 5% employer contribution
- Private healthcare
- 25 days holiday (plus holiday buy/sell)
- Access to LinkedIn Learning
- Free rewards and discounts via Gratitudes
- Career progression opportunities
Equal Opportunity / Affirmative Action
Corpay is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Customer Support Advisor in Meriden employer: epyx Ltd
Corpay is an exceptional employer, offering a supportive work environment in the heart of Meriden, where employees can thrive as Customer Support Advisors. With comprehensive training, a strong focus on career progression, and generous benefits including private healthcare and a pension scheme, Corpay fosters a culture of collaboration and growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Meriden
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corpay. Understand their products and values so you can show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Think about times you resolved issues or went above and beyond for a customer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Customer Support Advisor in Meriden
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language and a friendly tone in your application to reflect how you'd engage with our customers.
Highlight Relevant Experience:If you've worked in the automotive sector or have call centre experience, make sure to mention it! We love seeing candidates who understand the industry and can hit the ground running. Share specific examples of how you've handled customer queries in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at epyx Ltd
✨Know the Product Inside Out
Before your interview, make sure you understand Corpay's product range and how it benefits customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for a Customer Support Advisor, practice answering common customer queries out loud. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Highlight your analytical and critical-thinking skills to demonstrate your ability to handle first-line queries effectively.
✨Emphasise Teamwork and Collaboration
Corpay values a positive team environment, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you contributed to team success or supported colleagues.
