At a Glance
- Tasks: Make outbound calls to support users with overdue requests and educate them on processes.
- Company: Join Corpay, a global leader in commercial payments with a culture of innovation.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Other info: Great career progression opportunities in a dynamic and inclusive workplace.
- Why this job: Be part of a fast-growing team where your ideas can make a real impact.
- Qualifications: Customer service experience and a confident, outgoing personality are essential.
The predicted salary is between 22000 - 27000 £ per year.
Your role
Corpay is currently looking to hire a Call Centre Operative on a permanent basis within the UK Product Support division.
This position falls under our Epyx line of business and is based in our Meriden office.
In this role you will provide outbound telephone support to Service Centre users of 1link Service Network who have overdue Service Booking Requests and overdue Vehicle Off Road (VOR) Requests.
The process is designed provide a telephone reminder service that ensures users are aware of any overdue requests and the importance of actioning these requests within the appropriate timescales.
You will report into the Operations Support Manager and regularly collaborate with other teams within the division.
How We Work
Corpay will set you up for success by providing a workspace in the Meriden office, company-issued equipment, and formal, hands-on training.
- Role Responsibilities
- Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
- Making outbound calls to customers and advise them of overdue responses.
- Being capable of talking a user through the process of accepting, declining and offering alternates dates to Booking Requests as to educate them to do it themselves.
- Being capable of talking users into responding to VOR requests.
- Being familiar with chase process and ensure that Booking Chase Procedures are adhered to at all times.
- Recording calls and chase details within the 1link Product Support system.
- Ensuring the set targets for calls made and bookings/VOR actioned are adhered to.
- Escalating to Network Support any issues that prevents users from actioning Booking/VOR Requests.
- Liaising with second line support as necessary whilst an escalated fault is being fixed.
- Providing customers with updates to faults they have reported to you, and that you own, in a timely and agreed manner.
- Updating Service Centre details should you be notified of any changes during a call. These include telephone and email details.
Qualifications & Skills
- Prior experience within a customer service role with excellent telephone manner.
- A customer focused individual with a confident and outgoing personality.
- A professional and disciplined approach to their individual performance and that of the Network Support team.
- An ability to organise and prioritise workloads using the systems and processes provided.
- An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
- The ability to manage negative reactions to the chase process.
- Computer literate, able to work new systems with ease.
Benefits & Perks
- 4 X Life insurance Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to Linked In learning
- Ability to earn commission based on targets
- Career Progression
- About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay.
Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
Millions of people in over 80 countries around the world use our solutions for their payments.
At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies.
Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.
Notice to Recruitment Agencies and Search Firms
Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place.
Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.
Transparency & Compliance Equal Opportunity Employer
Corpay is committed to providing equal employment opportunities to all applicants and employees.
Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.
Use of Artificial Intelligence in Hiring
Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling.
These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process.
AI tools do not make final hiring decisions.
All employment decisions involve human review.
Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.
Candidate Privacy Notice
For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice:
Pay Philosophy
Corpay is committed to fair, equitable, and transparent compensation practices.
Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks.
Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law.
Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.
Fast-growing, global, rewarding, fun, involved - at Corpay, we are all of these and more.
If you are an experienced and self-motivated professional who can perform at a high level, you will be rewarded.
If you have great ideas, we want to hear them.
If you want your career to grow at the same rapid pace as our organization, this is the place for you.
Whatever your area of expertise, you can take it to the next level at Corpay.
Call Centre Operative in Meriden employer: epyx Ltd
Corpay is an exceptional employer that prioritises employee growth and well-being, offering a supportive work environment in the heart of Meriden. With benefits like private healthcare, a generous pension scheme, and opportunities for career progression, employees are encouraged to thrive both personally and professionally. The inclusive culture fosters innovation and values diverse perspectives, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Operative in Meriden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at epyx Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like epyx Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Operative in Meriden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to epyx Ltd:Your cover letter is your chance to shine! Tell us why you want to work at epyx Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at epyx Ltd!
How to prepare for a job interview at epyx Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
