At a Glance
- Tasks: Provide top-notch customer support and manage service bookings for our clients.
- Company: Join Corpay, a leading player in the automotive support sector.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with employer contributions.
- Other info: Great career progression opportunities and a supportive work environment.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Corpay is currently hiring a Customer Support Advisor on a permanent basis within the UK Product Support division. This role is based in the Meriden office and reports directly to the Head of Product Support.
How We Work
As a Customer Support Advisor you will be expected to work from our Meriden office. Corpay will support you with assigned workspace, company‑issued equipment, formal training and ongoing support.
Role Responsibilities
- Answer telephone calls and respond to emails from service centre users and drivers.
- Handle first‑line queries from the 1link network of service centres.
- Process the work booking workflow for clients, including scheduling workshop appointments and bookings through the 1link platform.
- Manage cancellations, rescheduling and modifications to bookings, ensuring customers are informed of changes and alternative arrangements.
- Document all customer interactions in the company’s CRM system.
- Guide users through key product journeys and provide assistance as necessary.
- Assist with account‑related financial queries and process actions required.
- Understand the full product range and communicate key benefits to customers.
Qualifications & Skills
- Previous customer service or call‑centre experience.
- Experience in the automotive sector is preferred.
- Excellent telephone manner and clear verbal/written communication.
- Strong listening skills to understand and respond to customer needs.
- Analytical and critical‑thinking skills for efficient issue resolution.
- Ability to work collaboratively and contribute to a positive team environment.
- Capability to manage multiple tasks simultaneously while maintaining attention to detail.
Benefits & Perks
- 4× life insurance
- Pension scheme– 5% employer contribution
- Private healthcare
- 25 days holiday (plus holiday buy/sell)
- Access to LinkedIn Learning
- Free rewards and discounts via Gratitudes
- Career progression opportunities
Equal Opportunity / Affirmative Action
Corpay is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
1st Line Application Support in Meriden employer: epyx Ltd
Corpay is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work environment in the heart of Meriden. With comprehensive benefits including private healthcare, generous holiday allowances, and access to continuous learning through LinkedIn Learning, employees are empowered to thrive both personally and professionally. The company fosters a collaborative culture where every team member's contributions are valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Application Support in Meriden
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Corpay. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills clearly, especially your customer service background.
✨Tip Number 3
Show off your soft skills! In a role like Customer Support, communication is key. Be ready to demonstrate your listening skills and how you handle tricky situations with customers during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Corpay family right from the start.
We think you need these skills to ace 1st Line Application Support in Meriden
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or call-centre experience, especially if it's in the automotive sector. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with what we're looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application showcases your excellent communication skills. Clear, concise language will help us see that you can handle first-line queries effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at epyx Ltd
✨Know the Product Inside Out
Before your interview, make sure you understand Corpay's product range and how it benefits customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal and written communication, practice answering common customer service scenarios. You can even role-play with a friend to refine your telephone manner and ensure you come across as clear and professional.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Highlight your analytical and critical-thinking skills, as these are crucial for efficiently handling first-line queries and ensuring customer satisfaction.
✨Demonstrate Team Spirit
Corpay values collaboration, so be ready to discuss how you've worked effectively in a team before. Share specific instances where you contributed to a positive team environment or helped colleagues achieve their goals.
