At a Glance
- Tasks: Ensure uptime of monitoring devices and provide technical support to field teams.
- Company: Join EPX, a leader in building performance optimisation and sustainability.
- Benefits: Enjoy hybrid working, competitive salary, mental health leave, and career growth opportunities.
- Other info: Be part of a supportive global team committed to continuous improvement.
- Why this job: Make a real impact in the fast-growing prop-tech sector focused on sustainability.
- Qualifications: Bachelor’s degree in electrical engineering or equivalent experience required.
The predicted salary is between 30000 - 40000 £ per year.
About EPX: EPX Limited, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we are driving the transition to a net zero built environment — one building at a time.
The role: The Operations Support Engineer is responsible for the up time of all monitoring devices in the field and timely reporting/diagnostics of all fault conditions for a key account. While this role will primarily focus on one key account, you will also be required to support other accounts as needed. The Operations Support Engineer is also required to provide technical support to field teams and external contractors. All the above must be conducted in a safe and efficient manner with respect to work quality, strict SLAs, serviceability, commercial viability, timely delivery, and environmental considerations.
What you will do:
- As a member of the Operations Support Team, you will ensure all relevant ticketing systems are updated with all information received. This is critical in ensuring KPI’s and data insights are in an accurate, reportable format at all times.
- Actively integrate internal and external resources to achieve the best outcome for the Operations Support function.
- Work with the Head of Operations Support to coordinate and schedule service visits.
- Foresee any potential risk in relation to contractual arrangements, service delivery, OH&S obligations and inform Head of Operations Support.
- Work with the Operations Support team to ensure services are conducted in accordance with the standards, OH&S codes, client’s requirements, SLAs, and schedules.
- Coordinate and liaise between departments to resolve any issues that may arise in order to meet the quality and scheduled requirements of the Operations team.
- Day to day administration of energy management systems.
- Technical support to support field teams and external contractors.
- Prepare and maintain documentation i.e., product manuals, commissioning reports, and technical specifications.
What you bring:
- A bachelor’s degree in electrical engineering or fully qualified Trade Certificate.
- Ideally 1-3 years experience in a service role in a similar environment, good knowledge of ISO9001 Quality Systems.
- Sound understanding of MS product suite and Computer Networking.
- Previous experience in submetering systems, BMS and IoT’s.
- You are a long-term relationship builder trusted by both your customers and the EPX team.
- With a strong understanding of key success and customer satisfaction metrics you are able to not only drive outcomes, but you can also clearly articulate and report on the metrics and use data to produce valuable insights.
- Integrate into the EPX Team and be a team player.
- The drive and determination to achieve results.
- Ability to work both independently and collaboratively.
- Have excellent communication and presentation skills.
- Take initiative to accomplish the objectives of the position and to meet deadlines.
- Excellent written skills to produce accurate and detailed reports.
- Maintain good relationships with a wide variety of suppliers and customers.
- A valid driver's license.
What do we offer:
- Hybrid working conditions – 3 days + on site and working from the office or home the remainder of the week.
- Competitive salary and benefits including Mental Health Leave, and health insurance.
- Career growth opportunities with senior leadership exposure.
- Be part of the fast-growing prop-tech sector focused on sustainability.
Why EPX? At EPX, our values guide everything we do: Customer Obsessed • Innovative by Nature • Trusting & Trusted • Always Better. You’ll join a supportive, collaborative, global team committed to continuous improvement and delivering genuine impact for customers and the planet.
Ready to make an impact? Apply now! Submit your CV and join us in creating a sustainable future.
Operations Support Engineer in Slough employer: epx
EPX Limited is an exceptional employer that champions a customer-first mindset and fosters a collaborative work culture, making it an ideal place for Operations Support Engineers. With hybrid working conditions, competitive salaries, and a strong focus on employee growth through exposure to senior leadership, EPX empowers its team members to thrive in the fast-growing prop-tech sector dedicated to sustainability. Join us to make a meaningful impact on the environment while advancing your career in a supportive global team.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Engineer in Slough
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Operations Support Engineer role you’re after at epx.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at epx a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at epx.
✨Apply Through Company Websites
When you spot a role like Operations Support Engineer at epx, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Operations Support Engineer in Slough
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Operations Support Engineer, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at epx a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to epx specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at epx
✨Brush Up on Core Engineering Principles
Before heading into the interview with epx, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like epx want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
