About EPX:
EPX Limited, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we are driving the transition to a net zero built environment — one building at a time.
The role:
The Operations Support Engineer is responsible for the up time of all monitoring devices in the field and timely reporting/diagnostics of all fault conditions for a key account. While this role will primarily focus on one key account, you will also be required to support other accounts as needed. The Operations Support Engineer is also required to provide technical support to field teams and external contractors.
All the above must be conducted in a safe and efficient manner with respect to work quality, strict SLAs, serviceability, commercial viability, timely delivery, and environmental considerations.
What you will do:
- As a member of the Operations Support Team, you will ensure all relevant ticketing systems are updated with all information received. This is critical in ensuring KPI’s and data insights are in an accurate, reportable format at all times.
- Actively integrate internal and external resources to achieve the best outcome for the Operations Support function.
- Work with the Head of Operations Support to coordinate and schedule service visits.
- Foresee any potential risk in relation to contractual arrangements, service delivery, OH&S obligations and inform Head of Operations Support.
- Work with the Operations Support team to ensure services are conducted in accordance with the standards, OH&S codes, client’s requirements, SLAs, and schedules.
- Coordinate and liaise between departments to resolve any issues that may arise in order to meet the quality and scheduled requirements of the Operations team.
- Day to day administration of energy management systems.
- Technical support to support field teams and external contractors.
- Prepare and maintain documentation i.e., product manuals, commissioning reports, and technical specifications.
What you bring:
- A bachelor’s degree in electrical engineering or fully qualified Trade Certificate.
- Ideally 1-3 years experience in a service role in a similar environment, good knowledge of ISO9001 Quality Systems.
- Sound understanding of MS product suite and Computer Networking.
- Previous experience in submetering systems, BMS and IoT’s.
- You are a long-term relationship builder trusted by both your customers and the EPX team.
- With a strong understanding of key success and customer satisfaction metrics you are able to not only drive outcomes, but you can also clearly articulate and report on the metrics and use data to produce valuable insights.
- Integrate into the EPX Team and be a team player.
- The drive and determination to achieve results.
- Ability to work both independently and collaboratively.
- Have excellent communication and presentation skills.
- Take initiative to accomplish the objectives of the position and to meet deadlines.
- Excellent written skills to produce accurate and detailed reports.
- Maintain good relationships with a wide variety of suppliers and customers.
- A valid driver's license.
What do we offer:
- Hybrid working conditions – 3 days + on site and working from the office or home the remainder of the week.
- Competitive salary and benefits including Mental Health Leave, and health insurance.
- Career growth opportunities with senior leadership exposure
- Be part of the fast-growing prop-tech sector focused on sustainability.
Why EPX?
At EPX, our values guide everything we do:
Customer Obsessed • Innovative by Nature • Trusting & Trusted • Always Better
You’ll join a supportive, collaborative, global team committed to continuous improvement and delivering genuine impact for customers and the planet.
Visit our website to find out more: epx | Energy Efficiency & Cost Reduction for Buildings
Ready to make an impact?
Apply now! Submit your CV and join us in creating a sustainable future.
