At a Glance
- Tasks: Ensure uptime of monitoring devices and provide technical support to field teams.
- Company: Join EPX, a leader in building performance optimisation and sustainability.
- Benefits: Enjoy hybrid working, competitive salary, mental health leave, and career growth opportunities.
- Other info: Be part of a supportive global team committed to continuous improvement.
- Why this job: Make a real impact in the fast-growing prop-tech sector focused on sustainability.
- Qualifications: Bachelor’s in electrical engineering or equivalent, with experience in service roles.
The predicted salary is between 30000 - 40000 £ per year.
About EPX
EPX Limited, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we are driving the transition to a net zero built environment — one building at a time.
The role
The Operations Support Engineer is responsible for the uptime of all monitoring devices in the field and timely reporting/diagnostics of all fault conditions for a key account. While this role will primarily focus on one key account, you will also be required to support other accounts as needed. The Operations Support Engineer is also required to provide technical support to field teams and external contractors. All the above must be conducted in a safe and efficient manner with respect to work quality, strict SLAs, serviceability, commercial viability, timely delivery, and environmental considerations.
What you will do
- Ensure all relevant ticketing systems are updated with all information received.
- Actively integrate internal and external resources to achieve the best outcome for the Operations function.
- Work with the Operations Manager to coordinate and schedule service visits.
- Foresee any potential risk in relation to contractual arrangements, service delivery, OH&S obligations and inform the Operations Manager.
- Work with the Operations Support team to ensure services are conducted in accordance with the standards, OH&S codes, client’s requirements, SLAs, and schedules.
- Coordinate and liaise between departments to resolve any issues that may arise in order to meet the quality and scheduled requirements of the Operations team.
- Day to day administration of energy management systems.
- Provide technical support to field teams and external contractors.
- Prepare and maintain documentation i.e., product manuals, commissioning reports, and technical specifications.
What you bring
- A bachelor’s degree in electrical engineering or fully qualified Trade Certificate e.g. City & Guilds Electrical Installation.
- A current and valid ECS Gold Card.
- Ideally 1-3 years' experience in a service role in a similar environment, good knowledge of ISO9001 Quality Systems.
- Sound understanding of MS product suite and Computer Networking.
- Previous experience in submetering systems, Building Management Systems (BMS) and IoT’s.
- Strong understanding of key success and customer satisfaction metrics.
- Ability to work both independently and collaboratively.
- Excellent communication and presentation skills.
- Excellent written skills to produce accurate and detailed reports.
- A valid driver’s license.
What do we offer
- Hybrid working conditions – 3 days + on site and working from the office or home the remainder of the week.
- Competitive salary and benefits including Mental Health Leave, and health insurance.
- Career growth opportunities with senior leadership exposure.
- Be part of the fast-growing prop‑tech sector focused on sustainability.
Why EPX
At EPX, our values guide everything we do: Customer Obsessed • Innovative by Nature • Trusting & Trusted • Always Better. You’ll join a supportive, collaborative, global team committed to continuous improvement and delivering genuine impact for customers and the planet.
Ready to make an impact? Apply now! Submit your CV and join us in creating a sustainable future.
Field Operations Engineer in London employer: epx
EPX Limited is an exceptional employer, offering a dynamic work environment that prioritises sustainability and innovation in the prop-tech sector. With hybrid working conditions, competitive salaries, and comprehensive benefits including Mental Health Leave, employees are empowered to grow their careers while contributing to meaningful projects that drive energy efficiency and reduce waste. Join a collaborative global team where your contributions make a genuine impact on both customers and the planet.
