At a Glance
- Tasks: Drive customer success and account growth through strategic relationship management.
- Company: Join epx, a leader in building performance optimisation and sustainability.
- Benefits: Enjoy hybrid working, competitive salary, mental health leave, and career growth opportunities.
- Other info: Dynamic environment with exposure to senior leadership and a focus on sustainability.
- Why this job: Be a trusted advisor and make a real impact in the prop-tech sector.
- Qualifications: Experience in Customer Success or Account Management, with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About epx
epx, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we’re driving the transition to a net zero built environment - one building at a time.
The Role:
We are seeking to build a talent pool for a dynamic and customer-centric Customer Success Manager (CSM). CSMs are pivotal in driving account growth through strategic relationship management and solution expansion and we are looking for expressions of interest as we plan to grow our team. The ideal CSM will be a trusted advisor to our customers, deeply understanding their business needs and proactively identifying opportunities to enhance value through our platform.
What You’ll Do:
- Deliver Success: Ensure all contracted services are delivered smoothly and meet customer expectations.
- Own the Relationship: Be the trusted point of contact, building strong stakeholder relationships and leading strategic customer engagements.
- Drive Growth: Lead renewals, retention, and identify opportunities to expand account value through up-sell and cross-sell.
- Enable Customers: Run onboarding and training to maximise platform adoption and customer confidence.
- Collaborate Internally: Work cross-functionally to ensure seamless service delivery and champion the customer voice.
- Share Insights: Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes.
- Be the Expert: Develop deep expertise in the EDGE Industrial platform and its underlying IoT technologies.
What We’re Looking For:
- Proven experience in Customer Success, Account Management, or Client Services, ideally within SaaS, IoT, and/or property sectors.
- Strong commercial acumen with a track record of growing customer accounts.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to understand and explain technical concepts to non-technical audiences.
- Experience working with transport, logistics, or industrial customers is a plus.
- Comfortable working in a fast-paced, evolving environment with a high degree of autonomy.
What We Offer:
- Hybrid working conditions (3:2)
- Competitive salary and benefits including Mental Health Leave, and Health insurance.
- Career growth opportunities with senior leadership exposure
- Be part of the fast-growing prop-tech sector focused on sustainability
Why epx? We embrace change, celebrate wins, and strive to make a positive impact every day. We value diversity and encourage applications from all backgrounds.
Apply Now! Submit your CV and join us in creating a sustainable future.
Customer Success Manager (Talent Pool) in London employer: epx
At epx, we pride ourselves on being a forward-thinking employer that champions sustainability and innovation in the prop-tech sector. Our hybrid working model, competitive benefits including mental health leave, and commitment to employee growth through exposure to senior leadership make us an exceptional place for Customer Success Managers to thrive. Join us in our mission to drive energy efficiency and operational excellence while enjoying a collaborative and diverse work culture that celebrates every achievement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Talent Pool) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at epx through LinkedIn or industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini-presentation or case study that highlights how you've driven customer success in the past. This will demonstrate your proactive approach and expertise.
✨Tip Number 3
Be ready for the interview! Research epx’s EDGE platform and think about how you can contribute to their mission of sustainability. Tailor your answers to show you're the perfect fit for their customer-first mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the epx team.
We think you need these skills to ace Customer Success Manager (Talent Pool) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in account management and any relevant skills that align with our customer-first mindset. We want to see how you can drive growth and deliver success!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can be a trusted advisor to our clients. Share specific examples of how you've enhanced value in previous roles.
Showcase Your Communication Skills:As a CSM, strong communication is key. In your application, demonstrate your ability to explain complex concepts simply. Whether it's in your CV or cover letter, let us see your presentation skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at epx
✨Know the Company Inside Out
Before your interview, dive deep into epx's mission and values. Understand their EDGE platform and how it contributes to energy efficiency. This knowledge will help you demonstrate your genuine interest and align your answers with their goals.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve identified opportunities for growth and enhanced value for clients, as this is crucial for a Customer Success Manager role.
✨Be Ready to Discuss Technical Concepts
Brush up on IoT technologies and SaaS solutions relevant to the property sector. Be prepared to explain these concepts in simple terms, as you'll need to communicate effectively with non-technical stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions that show your understanding of the role and the company. Inquire about their approach to customer success and how they measure account growth. This not only shows your interest but also helps you gauge if the company is the right fit for you.
