At a Glance
- Tasks: Support relationships within the Methodist Church and assist with queries and communication.
- Company: Join the Central Finance Board of the Methodist Church, committed to ethical investment.
- Benefits: Part-time role with a competitive salary and flexible working options.
- Other info: Opportunity to engage with diverse communities and enhance your relationship-building skills.
- Why this job: Make a real difference by helping strengthen community ties and improve interactions.
- Qualifications: Organised, approachable, and good with people; experience in customer-facing roles is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Our sister organisation is hiring! The Central Finance Board of the Methodist Church (CFB) exists to serve the Church in the stewardship of its financial resources. We provide investment and deposit services to Methodist organisations across the Connexion and have a longstanding commitment to ethical and responsible investment rooted in the values of the Church. We are looking for a Church Support Administrator to help us deepen our relationships across the Methodist Church and ensure that we continue to listen closely to the people and organisations we serve. This is a varied, people-focused role. You might be helping a local church treasurer navigate a practical issue, supporting colleagues to resolve a query, building relationships with people across the Connexion, or helping us communicate our work on ethical investment to a wider Methodist audience. Just as importantly, we want you to listen. Recent work with churches and treasurers has reminded us how valuable it is to understand the practical challenges people face and use that insight to improve how we work.
What you'll be doing:
- Support relationships with the Connexional Team, districts, circuits, local churches, treasurers and other volunteers.
- Provide a friendly and knowledgeable point of contact for people interacting with the CFB.
- Help answer questions, troubleshoot problems and make sure issues reach the right person and are followed through.
- Listen to the experiences of those we serve and help us identify practical ways of making their interactions with the CFB easier.
- Help communicate the work of the CFB, including our distinctive approach to ethical and responsible investment.
- Support engagement with Methodist meetings, events and networks.
- Help us build a stronger two-way relationship between the CFB and the wider Church.
About you:
You do not need to be an investment expert. We are looking for someone who is organised, approachable, curious and good with people. You will enjoy solving problems and helping others, communicate clearly, and be comfortable building relationships with people in very different roles. An understanding of the Methodist Church and how the Connexion works would be particularly valuable, as would experience of working with churches, charities, volunteers, membership organisations or in a customer-facing role. Above all, we are looking for someone who understands that good relationships begin with listening and who wants to help the CFB serve the Methodist Church well.
Closing date: 23 October 2026
To apply: Please email a.harper@epworthim.com with your CV and covering letter.
Church Support Administrator employer: Epworth Investment Management Limited
The Central Finance Board of the Methodist Church is an exceptional employer, offering a supportive and flexible work environment in the heart of London. With a strong commitment to ethical investment and community engagement, employees have the opportunity to grow professionally while making a meaningful impact within the Methodist Church. Our culture prioritises collaboration, listening, and understanding, ensuring that every team member feels valued and empowered to contribute to our mission.
Contact Details:
Epworth Investment Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Church Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Epworth Investment Management Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Epworth Investment Management Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Church Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Epworth Investment Management Limited:Your cover letter is your chance to shine! Tell us why you want to work at Epworth Investment Management Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Epworth Investment Management Limited!
How to prepare for a job interview at Epworth Investment Management Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
