The role of the Co-Ordinator is to cover all order processing, customer queries and quote generation for Epwin Direct customers.
Mandatory Responsibilities
- Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
- Work positively to develop and foster good working relationships with colleagues and contracted personnel in order to maintain a culture of mutual respect and dignity.
- Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
- Promote and Display the Epwin Core Values.
Role and Responsibilities
- Monitor EDT web portal for orders
- Process all sales orders onto Navision
- Process all order acknowledgements and advanced shipping notices on EDT web portal
- Raise purchase orders on Navision with fabricators to cover order requirements – split where required
- Customer liaison to enable quote processing – installer and/or surveyor
- Fabricator capacity management
- Export order specification documents from configurator and distribute with POs to fabricators via email
- Follow up order email to fabricator with a call
- Liaise with fabricators for order confirmation
- Liaise with fabricators to ensure production of goods in the required timeframe (order progress checks)
- Daily monitoring of capacity dashboard
- Liaise with fabricators to maintain records of proof of delivery
- Process all confirmation of deliveries and invoices on EDT web portal
- Liaise with existing customer service team to ensure posting of purchase orders
- Liaise with technical team to deal with technical queries
- Liaise with Evander on any OTIF failures
- Manage aftersales process, in association with Evander
- Manage pre-install QC rejection process
- Deal with general fabricator queries
- Deal with general queries
- Co-ordinate POS/ training material requests
Performance Measures
- Order processing OTIF and accuracy
- Quote Generation
- Customer Query Resolution
Skills and Experience Required
- Knowledge of First-Degree Systems (Preferable)
- Good technical understanding of PVCU and Aluminum window and door products
- Well organised and flexible.
- Computer literacy with experience of Word, Excel and Outlook.
- Previously worked within an order processing / sales role.
- Able to integrate into a team and build strong relationships both internally and externally.
The Company
Epwin Group is one of the leading manufacturers and suppliers of low maintenance building products with some of the best-known manufacturing and service names in the sector.
We are one of the UK’s largest manufacturers and suppliers of windows, doors and fascia systems with some of the best-known manufacturing and service names in the sector.
The principal activities of the Group are the extrusion of PVC-U and roofline products as well as the manufacture of windows, doors, conservatories and sealed units. Group businesses also produce high quality cladding, guttering, decking and prefabricated GRP building components.
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
We take pride in our people
At Epwin, we believe our success has come from the hard work and dedication of our employee’s, we wouldn't be where we are today without them.
We’re interested in our future, constantly investing and innovating in new products, processes and our employee’s and we like to give back to our employee’s as much as they give us.
The Benefits
Telus Health (Lifeworks) is a confidential employee support platform to help employees and their family’s deal with life challenges.
Holidays
Your holiday entitlement will be detailed in your contract of employment.
Cycle to Work
Obtain a bike and/or cycling accessories to use for cycling to work whilst making income tax and National Insurance savings.
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