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- Tasks: Support the technical team and assist in innovative projects across various departments.
- Company: Join a forward-thinking company focused on sustainability and innovation.
- Benefits: Gain hands-on experience, professional development, and a collaborative work environment.
- Why this job: Make a real impact while learning and growing in a dynamic technical field.
- Qualifications: Degree in engineering or related field; CAD/CAM knowledge is a plus.
- Other info: Opportunity to engage with industry groups and drive quality improvements.
The predicted salary is between 30000 - 42000 £ per year.
Overview
JOB TITLE: Technical Support Engineer (Field) Graduate
DIVISION: WSD
SITE LOCATION: Telford
REPORTS TO: Lawson Price – Technical Manager
Job Purpose:
Assist the Technical Manager and the broader technical team by providing comprehensive Field Technical customer and internal R&D team support. This multifaceted role requires collaboration across production, quality control, sales, and marketing departments, facilitating professional development opportunities across diverse technical disciplines.
Key Accountabilities
- Collection and compilation of evidence for projects, including new product development and value-added solutions for new build and specification markets.
- Development of technical documentation, including standards, updates to Building Regulations, new products, and emerging market trends.
- Design and implementation of training programs and delivery methodologies.
- Analysis of quality-related issues to identify root causes and deliver corrective and preventive actions.
- Generation of innovative ideas through alternative working methods and or manufacturing processes.
Key Experiences and Skills Required
- Logical research methodologies and data analysis techniques.
- Positive understanding of environmental sustainability initiatives.
- Engagement in quality assurance and quality control processes to drive improvements.
- Prior involvement in evidence-based improvement initiatives.
Desirables Skills, Qualifications and Experience Required
- CAD/CAM knowledge and a mechanical hands-on approach to problem solving
- Appreciation of lean manufacturing principles and an interest in future technological developments
- Manufacturing/engineering or other technical/science-based degree.
- Curious, with a positive approach to self-learning across technical industry sectors.
- Willingness to participate in industry groups and forums and report observations and findings.
Personal Attributes
- • Action orientated – Able to deal with problems in appropriate time frames
- • Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
- • Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
- • Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges
- • High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
- • Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role
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Technical Support Engineer (Field) Graduate employer: Epwin Group
Contact Detail:
Epwin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Field) Graduate
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and join relevant forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your skills. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your technical skills! As a Technical Support Engineer, you'll need to demonstrate your problem-solving abilities. Work on mock scenarios or case studies to showcase your logical thinking and hands-on approach.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Technical Support Engineer (Field) Graduate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight any relevant experience, especially in technical support or engineering, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with the job description. Be sure to mention your curiosity and willingness to learn.
Showcase Your Skills: In your application, emphasise your logical research methodologies and data analysis techniques. If you have CAD/CAM knowledge or experience with lean manufacturing principles, make sure to include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Epwin Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around CAD/CAM and lean manufacturing principles. Be ready to discuss how you've applied these in past projects or studies, as this will show your hands-on problem-solving skills.
✨Showcase Your Communication Skills
Since effective communication is key in this role, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate this during the interview, so think of examples where you've successfully communicated with different stakeholders.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like quality-related issues or project evidence collection. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical research methodologies.
✨Demonstrate Your Curiosity
This role values a curious mindset, so come prepared with questions about the company's approach to sustainability and innovation. Showing genuine interest in their initiatives will set you apart and demonstrate your willingness to learn and grow within the industry.
