Accountable to: Customer Service Manager
Hours of Work: Monday-Friday: 08:30-17:00
Role: The role of Customer Service Advisor is to coordinate all tasks relating to Customer Service
Mandatory Responsibilities
- Adherence to all organisational policies
- Ensuring all tasks are completed to agreed deadlines
- Work efficiently and effectively
- Ensure effective communication with the customer
Role Responsibilities
- To coordinate all tasks relating to Customer Service for designated accounts
- To build and maintain effective relationships with all Epwin Customers
- To liaise with Customers, Business Development Managers, Technicians, all personnel and departments impacting on Customer Service.
- To liaise with Customers, the Sales Team,and all internal personnel relating to order related matters.
- To process all sales orders to expected deadlines including special orders.
- To manage all day to day administration tasks, to include filing/scanning of records for designated accounts
- To manage all day to day administration tasks relating to the archiving of sales orders for BSI an auditing purposes
- To process all service related disputes accurately
- To deal with all customer requests and queries to the agreed timescales
- To participate in sales campaigns as and when required to promote products and increase sales.
- To assume responsibility for various tasks as required
- Work as a team to ensure all service related matters are completed within agreed timescales
- To ensure customers are made aware of any shortages or issues that will affect service
- To work as part of a team and contribute to positive change including system and procedure changes.
Performance Measures
- Net Promoter Survey
Personal Attributes
- Excellent telephone manners
- Organised approach to work
- Ability to work on own initiative
- Positive approach to the working environment
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Customer Service Advisor employer: Epwin Group
Epwin Group is an excellent employer, offering a dynamic work environment at our Scunthorpe site where teamwork and safety are paramount. We prioritise employee growth through training and development opportunities, ensuring that our team members can advance their skills while contributing to the production of high-quality GRP building products. With a strong commitment to health and safety, we foster a supportive culture that values hard work and dedication, making it a rewarding place to build your career.
